Award

Voice Recording Solution Support

POLICE AND CRIME COMMISSIONER FOR NORTH WALES POLICE & NORTH WALES POLICE

This public procurement record has 1 release in its history.

Award

20 Oct 2025 at 09:17

Summary of the contracting process

The Police and Crime Commissioner for North Wales Police & North Wales Police has completed the procurement process for a "Voice Recording Solution Support" service. The tender, necessitated by legal obligations for recording Airwave Radio conversations, 999, and 111 calls, was conducted under a direct procurement method labelled "Below threshold - without competition." This contract is based in Colwyn Bay, North Wales, and falls under the "services" industry category. Key dates include the contract period starting from 27th October 2025 and ending on 26th October 2028, with the transparency notice published on 20th October 2025.

This opportunity presents a growth avenue for businesses specialising in telecommunication services, particularly those focusing on voice recording technologies. While the awarded contract went to SVL Business Solutions, a large-scale supplier based in East Kilbride, other companies in this sector could leverage such contracts to expand their footprint in public sector engagements, particularly in the United Kingdom. Contracts of this nature are ideal for firms that can offer comprehensive, reliable support systems for critical communication infrastructure.

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Notice Title

Voice Recording Solution Support

Notice Description

It is a legal obligation for North Wales Police to have voice recording for Airwave Radio conversations, 999 and 111 calls etc. It is key that we have a supplier who supports this solution.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05cf7d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/066595-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

98 - Other community, social and personal services


CPV Codes

32342450 - Voice recorders

98390000 - Other services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£123,839 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Oct 20254 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 Oct 20254 months ago
Contract Period
27 Oct 2025 - 26 Oct 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
POLICE AND CRIME COMMISSIONER FOR NORTH WALES POLICE & NORTH WALES POLICE
Contact Name
James Parry
Contact Email
james.parry1@northwales.police.uk
Contact Phone
+44 1492804247

Buyer Location

Locality
COLWYN BAY, NORTH WALES
Postcode
LL29 8AW
Post Town
Llandudno
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL3 North Wales
Small Region (ITL 3)
TLL33 Conwy and Denbighshire
Delivery Location
Not specified

Local Authority
Conwy
Electoral Ward
Glyn
Westminster Constituency
Clwyd North

Supplier Information

Number of Suppliers
1
Supplier Name

SVL BUSINESS SOLUTIONS

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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