Award

Voice Recording Solution Support

POLICE AND CRIME COMMISSIONER FOR NORTH WALES POLICE & NORTH WALES POLICE

This public procurement record has 2 releases in its history.

Award

09 Apr 2026 at 09:25

UK6 - Contract Award Notice
Award

20 Oct 2025 at 09:17

UK5 - Transparency Notice
Summary of the contracting process

The Police and Crime Commissioner for North Wales Police & North Wales Police has overseen the procurement process for a "Voice Recording Solution Support" contract. The procurement falls within the services category, specifically targeting voice recording solutions for radio conversations and emergency calls. The contracting authority is located in Colwyn Bay, North Wales, UK. As of 9th April 2026, the procurement stage has moved to the award phase with SVL Business Solutions identified as the supplier. This contract was procured through a direct procurement method, classified as "below threshold - without competition." The contract period is set from 20th April 2026 to 27th October 2028, covering a key requirement under the UK legislation reference 2023/54.

This tender presents an opportunity for businesses specialising in communication and voice recording technology to engage with public sector clients, particularly in law enforcement and emergency services. Given the nature of the contract and its direct procurement method, large-scale organisations with experience in supporting critical communication solutions would be well-suited to compete in such contracts in the future. The successful delivery of this contract by SVL Business Solutions demonstrates the demand for specialised services that ensure regulatory compliance in critical operational areas, thus offering potential growth avenues for similar businesses looking to expand their footprint in the public sector market.

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Notice Information

Notice Title

Voice Recording Solution Support

Notice Description

It is a legal obligation for North Wales Police to have voice recording for Airwave Radio conversations, 999 and 111 calls etc. It is key that we have a supplier who supports this solution.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05cf7d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/032216-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services

CPV Codes

98390000 - Other services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£99,071 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Apr 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 Oct 20256 months ago
Contract Period
20 Apr 2026 - 27 Oct 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
POLICE AND CRIME COMMISSIONER FOR NORTH WALES POLICE & NORTH WALES POLICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COLWYN BAY, NORTH WALES
Postcode
LL29 8AW
Post Town
Llandudno
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL3 North Wales
Small Region (ITL 3)
TLL33 Conwy and Denbighshire
Delivery Location
Not specified
Local Authority
Conwy
Electoral Ward
Glyn
Westminster Constituency
Clwyd North

Supplier Information

Number of Suppliers
1
Supplier Name

SVL BUSINESS SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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