Voice Recording Solution Support

POLICE AND CRIME COMMISSIONER FOR NORTH WALES POLICE & NORTH WALES POLICE

This public procurement record has 3 releases in its history.

Award

15 May 2026 at 14:02

Award

09 Apr 2026 at 09:25

Award

20 Oct 2025 at 09:17

Summary of the contracting process

The recent procurement process managed by the Police and Crime Commissioner for North Wales Police & North Wales Police, located in Colwyn Bay, North Wales, involves the "Voice Recording Solution Support" contract in the services industry category. This contract is essential for compliance with legal requirements on voice recording for critical communications such as Airwave Radio, 999, and 111 calls. The procurement stage is complete, with the contract awarded to SVL Business Solutions, a large-scale supplier based in East Kilbride, United Kingdom. The procurement was conducted directly without competition due to its below-threshold value, with the contract period spanning from 20th April 2026 to 27th October 2028. The total value of the contract is £99,071 (net) and £123,839 (gross), with the agreement signed on 20th April 2026.

This procurement presents significant opportunities for businesses specialising in voice recording technology and related service support, as they can capitalise on the strategic need for comprehensive communication recording solutions in public safety and law enforcement sectors. Enterprises that provide innovative and reliable voice recording technologies or maintenance services could explore similar opportunities, especially if they can demonstrate capacity to support critical communication systems within legal frameworks. The successful contract by SVL Business Solutions highlights the potential for established companies in the large-scale supplier category to successfully secure and deliver on such contractual obligations within the public sector.

How relevant is this notice?

Notice Title

Voice Recording Solution Support

Notice Description

It is a legal obligation for North Wales Police to have voice recording for Airwave Radio conversations, 999 and 111 calls etc. It is key that we have a supplier who supports this solution.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05cf7d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/044981-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services


CPV Codes

98390000 - Other services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£99,071 Under £100K
Contracts Value
£99,071 Under £100K

Notice Dates

Publication Date
15 May 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 Oct 20258 months ago
Contract Period
20 Apr 2026 - 27 Oct 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
POLICE AND CRIME COMMISSIONER FOR NORTH WALES POLICE & NORTH WALES POLICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COLWYN BAY, NORTH WALES
Postcode
LL29 8AW
Post Town
Llandudno
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL3 North Wales
Small Region (ITL 3)
TLL33 Conwy and Denbighshire
Delivery Location
Not specified

Local Authority
Conwy
Electoral Ward
Glyn
Westminster Constituency
Clwyd North

Supplier Information

Number of Suppliers
1
Supplier Name

SVL BUSINESS SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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