Planning

National Undertaking Service

NETWORK RAIL INFRASTRUCTURE LIMITED

This public procurement record has 1 release in its history.

Planning

20 Oct 2025 at 14:45

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Network Rail Infrastructure Limited is currently in the planning stage for a procurement process titled "National Undertaking Service," aimed at securing a comprehensive national service for handling fatalities on the railway. This project encompasses regions across England, Wales, and Scotland, demanding a quick response time and national service coverage. The primary industry category is funeral services, with the procurement value estimated at £7,920,000. Interested parties must register their intent by 20th November 2025. The anticipated contract period is from 1st June 2026 to 30th June 2030, with a potential extension up to 30th June 2032. This initiative falls under the utilities regime, and the service is sought without any sub-contracting.

This tender presents a significant opportunity for businesses capable of providing a fully integrated and rapid response service across the UK, particularly those experienced in the funeral services industry. Companies that offer a national call centre and can assure a 24/7 operational capacity, maintaining high service standards as outlined by Key Performance Indicators (KPIs), will find themselves well-suited for this contract. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, highlighting a broader opportunity for diverse business growth and service provision. The procurement method is tailored to engage organisations that can provide a vital service capability, focusing on supplier reliability and comprehensive service delivery.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

National Undertaking Service

Notice Description

Network Rail would like to hear from any organisations who are able to provide a National Undertaking Service dealing with fatalities on the railway. This is a fully National service including remote areas of England, Wales and Scotland. The supplier shall not sub-contract any part of the service. The supplier shall collect the deceased from an agreed position of safety (i.e. not trackside). The supplier shall provide a rapid response of the care and collection of the deceased following a fatality on the railway (arriving within a max of 2 hours). The supplier shall provide a 24 hour service 365 days a year and shall respond to call outs within 90 minutes. The supplier shall provide a National call centre with a 24 hour service for 365 days of the year and shall ensure that calls are answered and dealt with to the agreed KPI's. The supplier shall care for and deliver the deceased and their personal effects which are not retained by the police to the mortuary recognising the requirement of a police escort. The supplier's staff shall be dressed smartly and appropriately and use clean and discreet vehicles that are fully equipped with the appropriate equipment to attend Network Rail sites.

Planning Information

If your organisation is able to provide a national service without sub-contracting any part of the service, please respond to this PIN notice by email to Julia.Petrova@networkrail.co.uk by 12:00, 20 of November 2025 to register your interest, titling your email ‘Network Rail Undertaking Services PIN’. Following receipt of your email, you will be issued with a response template which consists of various questions. Network Rail may request further engagement with suppliers who respond to this PIN, where clarifications would help provide further insight to the response already provided.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05d003
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/066803-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services

CPV Codes

98371000 - Funeral services

Notice Value(s)

Tender Value
£7,920,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Oct 20254 months ago
Submission Deadline
Not specified
Future Notice Date
2 Feb 2026Expired
Award Date
Not specified
Contract Period
31 May 2026 - 30 Jun 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NETWORK RAIL INFRASTRUCTURE LIMITED
Contact Name
Julia Petrova
Contact Email
julia.petrova@networkrail.co.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SE1 8SW
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-05d003-2025-10-20T15:45:03+01:00",
    "date": "2025-10-20T15:45:03+01:00",
    "ocid": "ocds-h6vhtk-05d003",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PNZN-9524-VCQJ",
            "name": "NETWORK RAIL INFRASTRUCTURE LIMITED",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PNZN-9524-VCQJ"
            },
            "address": {
                "streetAddress": "Waterloo General Office",
                "locality": "London",
                "postalCode": "SE1 8SW",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI45"
            },
            "contactPoint": {
                "name": "Julia Petrova",
                "email": "Julia.Petrova@networkrail.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.networkrail.co.uk/",
                "classifications": [
                    {
                        "scheme": "UK_CA_TYPE",
                        "id": "publicAuthorityCentralGovernment",
                        "description": "Public authority - central government"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PNZN-9524-VCQJ",
        "name": "NETWORK RAIL INFRASTRUCTURE LIMITED"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "If your organisation is able to provide a national service without sub-contracting any part of the service, please respond to this PIN notice by email to Julia.Petrova@networkrail.co.uk by 12:00, 20 of November 2025 to register your interest, titling your email 'Network Rail Undertaking Services PIN'. Following receipt of your email, you will be issued with a response template which consists of various questions. Network Rail may request further engagement with suppliers who respond to this PIN, where clarifications would help provide further insight to the response already provided.",
                "dueDate": "2025-11-20T23:59:59+00:00",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "066803-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/066803-2025",
                "datePublished": "2025-10-20T15:45:03+01:00",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "ocds-h6vhtk-05d003",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "National Undertaking Service",
        "description": "Network Rail would like to hear from any organisations who are able to provide a National Undertaking Service dealing with fatalities on the railway. This is a fully National service including remote areas of England, Wales and Scotland. The supplier shall not sub-contract any part of the service. The supplier shall collect the deceased from an agreed position of safety (i.e. not trackside). The supplier shall provide a rapid response of the care and collection of the deceased following a fatality on the railway (arriving within a max of 2 hours). The supplier shall provide a 24 hour service 365 days a year and shall respond to call outs within 90 minutes. The supplier shall provide a National call centre with a 24 hour service for 365 days of the year and shall ensure that calls are answered and dealt with to the agreed KPI's. The supplier shall care for and deliver the deceased and their personal effects which are not retained by the police to the mortuary recognising the requirement of a police escort. The supplier's staff shall be dressed smartly and appropriately and use clean and discreet vehicles that are fully equipped with the appropriate equipment to attend Network Rail sites.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "98371000",
                        "description": "Funeral services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 9504000,
            "amount": 7920000,
            "currency": "GBP"
        },
        "mainProcurementCategory": "services",
        "specialRegime": [
            "utilities"
        ],
        "aboveThreshold": true,
        "lots": [
            {
                "id": "1",
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-06-01T00:00:00+01:00",
                    "endDate": "2030-06-30T23:59:59+01:00",
                    "maxExtentDate": "2032-06-30T23:59:59+01:00"
                },
                "hasRenewal": true,
                "status": "planning"
            }
        ],
        "communication": {
            "futureNoticeDate": "2026-02-02T23:59:59+00:00"
        },
        "status": "planning"
    },
    "language": "en"
}