Notice Information
Notice Title
National Undertaking Service
Notice Description
UK6 Contract award notice following publication of UK5 Transparency Notice notice. Undertaking Service is a fully national service including remote areas of England, Wales and Scotland. The supplier shall not sub-contract any part of the service. The supplier shall collect the deceased from an agreed position of safety (i.e. not trackside). The supplier shall provide a rapid response of the care and collection of the deceased following a fatality on the railway (arriving within a max of 2 hours). The supplier shall provide a 24 hour service 365 days a year and shall respond to call outs within 90 minutes. The supplier shall provide a National call centre with a 24 hour service for 365 days of the year and shall ensure that calls are answered and dealt with to the agreed KPI's. The supplier shall care for and deliver the deceased and their personal effects which are not retained by the police to the mortuary recognising the requirement of a police escort. The supplier's staff shall be dressed smartly and appropriately and use clean and discreet vehicles that are fully equipped with the appropriate equipment to attend Network Rail sites.
Planning Information
If your organisation is able to provide a national service without sub-contracting any part of the service, please respond to this PIN notice by email to Julia.Petrova@networkrail.co.uk by 12:00, 20 of November 2025 to register your interest, titling your email ‘Network Rail Undertaking Services PIN’. Following receipt of your email, you will be issued with a response template which consists of various questions. Network Rail may request further engagement with suppliers who respond to this PIN, where clarifications would help provide further insight to the response already provided.
Procurement Information
The direct award is compliant under the PA23 Schedule 5 Single suppliers due to an absence of competition for technical reasons, only a particular supplier can supply the services required.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05d003
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/030621-2026
- Current Stage
- Award
- All Stages
- Planning, Award
Procurement Classification
- Notice Type
- UK6 - Contract Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Direct
- Procurement Method Details
- Direct award
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
98 - Other community, social and personal services
-
- CPV Codes
98371000 - Funeral services
Notice Value(s)
- Tender Value
- £7,920,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £10,692,000 £10M-£100M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 1 Apr 20263 weeks ago
- Submission Deadline
- Not specified
- Future Notice Date
- 2 Feb 2026Expired
- Award Date
- 31 Mar 20263 weeks ago
- Contract Period
- 20 Apr 2026 - 20 Apr 2031 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Pending
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NETWORK RAIL INFRASTRUCTURE LIMITED
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SE1 8SW
- Post Town
- South East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI45 Lambeth
- Delivery Location
- Not specified
-
- Local Authority
- Lambeth
- Electoral Ward
- Waterloo & South Bank
- Westminster Constituency
- Vauxhall and Camberwell Green
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/030621-2026
1st April 2026 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/030470-2026
1st April 2026 - Transparency notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/066803-2025
20th October 2025 - Preliminary market engagement notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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