Notice Information
Notice Title
NHS24 Workforce Management Solution - Market Review PIN
Notice Description
NHS24 is undertaking a market review to inform the future procurement of a Workforce Management (WFM) solution. This Prior Information Notice (PIN) is issued to engage the market and gather information from suppliers capable of delivering a modern, cloud-based WFM system that supports 24/7 operations and integrates with platforms such as Amazon Connect and Microsoft O365. The solution will support NHS24's operational needs across forecasting, scheduling, staff self-service, reporting, and integration, and must be scalable, secure, and compatible with NHS24's digital infrastructure. Suppliers are asked to complete a questionnaire responding to a set of mandatory requirements, indicating whether their solution can meet each item. NHS24 seeks to understand current market capabilities ahead of any formal procurement activity. Suppliers must note that this Request for Information (RFI) is issued solely for the purpose of conducting market research and gathering information. It does not constitute a commitment to procure any goods or services, nor does it initiate a formal procurement process. NHS24 reserves the right not to proceed with any procurement activity following this RFI. No down-selection of suppliers will occur based on responses to this notice. All responses are to be provided in good faith and to the best of the supplier's knowledge. NHS24 will not reimburse any costs incurred in the preparation or submission of responses. Information provided in response to this RFI will be treated as confidential and will not be shared with third parties without prior consent. Participation in this market engagement exercise does not imply any advantage or disadvantage in any future procurement process. Completed questionnaires should be returned by noon, 29th October 2025.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05d107
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/067231-2025
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
48100000 - Industry specific software package
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 21 Oct 20254 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- 30 Oct 20269 months to go
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NHS 24
- Contact Name
- Sam Torrance
- Contact Email
- sam.torrance@nhs.scot
- Contact Phone
- +44 1419515000
Buyer Location
- Locality
- GLASGOW
- Postcode
- N/A
- Post Town
- Not specified
- Country
- Not specified
-
- Major Region (ITL 1)
- Not specified
- Basic Region (ITL 2)
- Not specified
- Small Region (ITL 3)
- Not specified
- Delivery Location
- TLM Scotland
-
- Local Authority
- Not specified
- Electoral Ward
- Not specified
- Westminster Constituency
- Not specified
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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