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Home Support Principal Provider NN3 and NN4

Norfolk County Council

This public procurement record has 2 releases in its history.

Award

26 Mar 2026 at 14:47

UK6 - Contract Award Notice
Tender

22 Oct 2025 at 09:35

UK4 - Tender Notice
Summary of the contracting process

Norfolk County Council has completed the procurement process for appointing a principal provider of home support services in North Norfolk 3 (NN3) and North Norfolk 4 (NN4), within the United Kingdom. The procurement was executed through an open procedure, adhering to the 'Light Touch' regime, with the award date recorded on 26th March 2026. The awarded contracts are set to commence on 30th March 2026, lasting until 2034 for NN3 and until 2034 for NN4. This initiative, valued at over £37 million, falls within the health and social work services category, ensuring 70% of service hours are delivered by principal providers and the remainder by PCN framework providers. Norfolk County Council, situated in Norwich, spearheaded this project, aiming to enhance home support services in specified regions.

This tender presents substantial opportunities for business growth, particularly benefiting small to medium enterprises (SMEs) specialising in health and social care services. The open procurement method enables diverse organisations to participate, fostering competitive bids from various regions. SMEs such as Taylor Care Norfolk Limited and Universal Care Services (UK) Limited have already been rewarded contracts under this tender, signifying the openness to rewarding capable and strategic partners. Companies with expertise in delivering efficient and quality-driven home care services are best suited to capitalise on this procurement, potentially expanding their service footprint in the Norfolk area, thereby enhancing local employment and service capabilities.

How relevant is this notice?

Notice Information

Notice Title

Home Support Principal Provider NN3 and NN4

Notice Description

The Council wishes to appoint one Principal provider to deliver home support services in NN3 and NN4 (PCN) within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment has been subject to a separate procurement. The lots area: 1. North Norfolk 3 2. North Norfolk 4

Lot Information

NN3

The Council wishes to appoint one Principal provider to deliver home support services in NN3 within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment has been subject to a separate procurement.

NN4

The Council wishes to appoint one Principal provider to deliver home support services in NN4 (PCN) within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment has been subject to a separate procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05d13d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/028023-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£31,644,830 £10M-£100M
Lots Value
£31,644,830 £10M-£100M
Awards Value
£31,644,830 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
26 Mar 20265 months ago
Submission Deadline
14 Nov 2025Expired
Future Notice Date
Not specified
Award Date
26 Mar 20265 months ago
Contract Period
30 Mar 2026 - 29 May 2034 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Norfolk County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLH16 North and West Norfolk
Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
2
Supplier Names

TAYLOR CARE NORFOLK LIMITED

UNIVERSAL CARE SERVICES (UK) LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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