Award

Membership to Chartered Institute of Customer Services 2025-2028

UK HYDROGRAPHIC OFFICE

This public procurement record has 1 release in its history.

Award

27 Oct 2025 at 11:49

UK7 - Contract Details Notice
Summary of the contracting process

The public procurement process was conducted by the UK Hydrographic Office, located in Taunton, for a three-year membership to the Chartered Institute of Customer Services from 2025 to 2028. This procurement falls under the category of services furnished by professional organisations and uses a direct procurement method below threshold without competition. The award stage concluded on 27th October 2025 with a contract for the period starting 1st November 2025 to 31st October 2028, with the total contract value at £36,000 (gross). The procurement took place in the United Kingdom, with the key procurement industry being services.

The awarded contract presents growth opportunities for businesses offering professional services related to customer service enhancement. Firms experienced in delivering membership services or professional training for central government authorities could particularly benefit. Businesses of larger scale, similar to The Institute of Customer Service which secured the contract, would be well-suited due to the direct procurement approach and specific nature of services required by the UK Hydrographic Office.

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Notice Information

Notice Title

Membership to Chartered Institute of Customer Services 2025-2028

Notice Description

A 3 year membership to the Chartered Institute of Customer Services from 2025 to 2028.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05d410
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/068503-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services

CPV Codes

98112000 - Services furnished by professional organisations

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£30,000 Under £100K

Notice Dates

Publication Date
27 Oct 20253 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
27 Oct 20253 months ago
Contract Period
1 Nov 2025 - 31 Oct 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK HYDROGRAPHIC OFFICE
Contact Name
James Bishop
Contact Email
procurement@ukho.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
TAUNTON
Postcode
TA1 2DN
Post Town
Taunton
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK62 Somerset
Delivery Location
Not specified
Local Authority
Somerset
Electoral Ward
Taunton East
Westminster Constituency
Taunton and Wellington

Supplier Information

Number of Suppliers
1
Supplier Name

THE INSTITUTE OF CUSTOMER SERVICE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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