Direct Payment Payroll and Banking Services
Description: This is not a call for competition and is not yet a contract opportunity. Somerset Council is reviewing how it delivers support for people who receive a Direct Payment or other personalised budget. From 2027, the Council intends to bring the advice and guidance element of the current service in house and procure a separate external payroll and banking service. We are seeking early feedback from providers who deliver payroll, holding account, managed account or third-party banking services. This feedback will help us test whether the proposed service specification is clear, realistic and comprehensive, and whether it reflects the requirements needed to support a good, robust and compliant service.
Summary: Somerset Council is planning a separate external service for people in Somerset who receive Direct Payments or personalised budgets. The service will support adults, children and young people, carers, and people with Education, Health and Care Plan payments where appropriate and safe. It may be delivered by one provider or split between providers. The payroll element will support people employing Personal Assistants or other directly employed support staff, including payroll processing, payslips, tax, National Insurance, pensions, statutory payments and deductions. The banking element will provide holding, managed or third-party accounts, receiving Council payments, making agreed payments, maintaining financial records and retaining invoices and receipts. The service is classified as health and social work services (CPV 85000000) and will be delivered in Somerset.