Custodial Tenancy Deposit Protection Scheme

MINISTRY OF HOUSING, COMMUNITIES & LOCAL GOVERNMENT

This public procurement record has 4 releases in its history.

Planning

21 May 2026 at 14:18

Planning

10 Mar 2026 at 09:07

PlanningUpdate

27 Nov 2025 at 15:34

Planning

27 Oct 2025 at 15:15

Summary of the contracting process

The Ministry of Housing, Communities & Local Government is currently in the planning stage of a procurement process for re-procuring the Custodial Tenancy Deposit Protection Scheme. The procurement aims to manage and administer the scheme, including providing an Alternative Dispute Resolution (ADR) service. This opportunity, identified under the industry category of financial and insurance services, covers multiple regions in the United Kingdom. The ministry plans to employ a competitive flexible procedure for this services-oriented contract, which is above the threshold and is structured as a concession. The estimated start and end dates for the contract are from 31 March 2027 to 31 March 2032, with the possibility of extension until 2034.

This tender presents significant opportunities for businesses, particularly those specialising in financial services, insurance, and administrative housing services. By engaging in this procurement process, businesses can expand their service portfolios and gain access to a potential contract value estimated at around £1.4 billion over five years. Enterprises well-suited to benefit are those capable of managing large-scale financial services with specialist expertise in deposit protection and dispute resolution. The procurement approach and scope encourage participation from SMEs and organisations with innovative approaches to improving service delivery and efficiency in the public sector.

How relevant is this notice?

Notice Title

Custodial Tenancy Deposit Protection Scheme

Notice Description

Re-procurement of the custodial Tenancy Deposit Protection Scheme, which is expected to be a concessionary arrangement. The requirement covers the management and administration of the Custodial Tenancy Deposit Protection Scheme and providing an Alternative Dispute Resolution (ADR) service. Concessionary contract values are calculated based on estimated revenues - the current estimate for this scheme is circa PS1.4BN for the initial 5 year duration of the contract, however this is an indicative figure only, and the actual value shall be subject to a number of variable factors. This Pipeline Notice supersedes the previous Pipeline Notice for this procurement: https://www.find-tender.service.gov.uk/Notice/021424-2025. A new notice was required in order to update certain details.

Planning Information

To request a copy of the Preliminary Market Engagement (PME) document and access the data room document, please email the below address ensuring to insert "CPD4126218 - Tenancy Deposit Protection Schemes" into the subject header of the email. commercialtenders@communities.gov.uk MHCLG kindly request your responses to the questions set out in section 8 of the PME document by no later than 5pm on 13th April 2026. The Department shall also be hosting 1-2-1 online engagement sessions with MHCLG officials in w/c 16th March, Wednesday and Thursday at 10am - 11am, 12noon - 1pm and 3pm - 4pm on each of these days. Also in w/c 23rd March Tuesday, Wednesday and Thursday at 10am-11am, 12noon-1pm and 3pm-4pm on each of these days. If you wish to attend a session, please send your 1st, 2nd and 3rd preferences for a date and time via email to CommercialTenders@communities.gov.uk no later than 5 working days before the proposed date. Due to capacity constraints, 1-2-1 slots are limited and will be offered on a first come first serve basis. If there are any changes to the deadlines, MHCLG shall endeavour to update the notice and also inform those who have requested the document and/or participation in a 1-2-1 session.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05d465
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/047236-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services


CPV Codes

66000000 - Financial and insurance services

Notice Value(s)

Tender Value
£1,400,000,000 £1B-£10B
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 May 20261 months ago
Submission Deadline
Not specified
Future Notice Date
31 Aug 20263 months to go
Award Date
Not specified
Contract Period
30 Mar 2027 - 31 Mar 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF HOUSING, COMMUNITIES & LOCAL GOVERNMENT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON UNITED KINGDOM
Postcode
SW1P 4DF
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-05d465-2026-05-21T15:18:23+01:00",
    "date": "2026-05-21T15:18:23+01:00",
    "ocid": "ocds-h6vhtk-05d465",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PWCX-8281-CLPR",
            "name": "Ministry of Housing, Communities & Local Government",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PWCX-8281-CLPR"
            },
            "address": {
                "streetAddress": "2 Marsham Street",
                "locality": "London United Kingdom",
                "postalCode": "SW1P 4DF",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI32"
            },
            "contactPoint": {
                "email": "commercial@communities.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PWCX-8281-CLPR",
        "name": "Ministry of Housing, Communities & Local Government"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "To request a copy of the Preliminary Market Engagement (PME) document and access the data room document, please email the below address ensuring to insert \"CPD4126218 - Tenancy Deposit Protection Schemes\" into the subject header of the email. commercialtenders@communities.gov.uk MHCLG kindly request your responses to the questions set out in section 8 of the PME document by no later than 5pm on 13th April 2026. The Department shall also be hosting 1-2-1 online engagement sessions with MHCLG officials in w/c 16th March, Wednesday and Thursday at 10am - 11am, 12noon - 1pm and 3pm - 4pm on each of these days. Also in w/c 23rd March Tuesday, Wednesday and Thursday at 10am-11am, 12noon-1pm and 3pm-4pm on each of these days. If you wish to attend a session, please send your 1st, 2nd and 3rd preferences for a date and time via email to CommercialTenders@communities.gov.uk no later than 5 working days before the proposed date. Due to capacity constraints, 1-2-1 slots are limited and will be offered on a first come first serve basis. If there are any changes to the deadlines, MHCLG shall endeavour to update the notice and also inform those who have requested the document and/or participation in a 1-2-1 session.",
                "dueDate": "2026-04-13T23:59:59+01:00",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "068632-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/068632-2025",
                "datePublished": "2025-10-27T15:15:43Z",
                "format": "text/html"
            },
            {
                "id": "077781-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/077781-2025",
                "datePublished": "2025-11-27T15:34:49Z",
                "format": "text/html"
            },
            {
                "id": "021155-2026",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/021155-2026",
                "datePublished": "2026-03-10T09:07:26Z",
                "format": "text/html"
            },
            {
                "id": "047236-2026",
                "documentType": "plannedProcurementNotice",
                "noticeType": "UK1",
                "description": "Pipeline notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/047236-2026",
                "datePublished": "2026-05-21T15:18:23+01:00",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "CPD4126218",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Custodial Tenancy Deposit Protection Scheme",
        "description": "Re-procurement of the custodial Tenancy Deposit Protection Scheme, which is expected to be a concessionary arrangement. The requirement covers the management and administration of the Custodial Tenancy Deposit Protection Scheme and providing an Alternative Dispute Resolution (ADR) service. Concessionary contract values are calculated based on estimated revenues - the current estimate for this scheme is circa PS1.4BN for the initial 5 year duration of the contract, however this is an indicative figure only, and the actual value shall be subject to a number of variable factors. This Pipeline Notice supersedes the previous Pipeline Notice for this procurement: https://www.find-tender.service.gov.uk/Notice/021424-2025. A new notice was required in order to update certain details.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "66000000",
                        "description": "Financial and insurance services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKC",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKD",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKE",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKF",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKG",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKH",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKI",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKJ",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKL",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKC",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKD",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKE",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKF",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKG",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKH",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKI",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKJ",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKL",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKC",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKD",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKE",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKF",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKG",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKH",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKI",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKJ",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKL",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKC",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKD",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKE",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKF",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKG",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKH",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKI",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKJ",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKL",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "mainProcurementCategory": "services",
        "specialRegime": [
            "concession"
        ],
        "aboveThreshold": true,
        "lots": [
            {
                "id": "1",
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2027-03-31T00:00:00+01:00",
                    "endDate": "2032-03-31T23:59:59+01:00",
                    "maxExtentDate": "2034-03-31T23:59:59+01:00"
                },
                "hasRenewal": true,
                "status": "planned"
            }
        ],
        "status": "planned",
        "amendments": [
            {
                "id": "077781-2025",
                "description": "The deadline for engagement has been extended until 5th December 2025 from 24th November 2025."
            }
        ],
        "value": {
            "amountGross": 1400000000,
            "amount": 1400000000,
            "currency": "GBP"
        },
        "procurementMethodDetails": "Competitive flexible procedure",
        "communication": {
            "futureNoticeDate": "2026-08-31T23:59:59+01:00"
        }
    },
    "language": "en"
}