Planning

National Rail British Sign Language Customer Information Service

TRAIN INFORMATION SERVICES LIMITED

This public procurement record has 2 releases in its history.

PlanningUpdate

30 Oct 2025 at 16:44

UK2 - Preliminary Market Engagement Notice
Planning

30 Oct 2025 at 16:03

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Train Information Services Limited, a sub-central government public authority based in London, is in the process of planning a procurement titled "National Rail British Sign Language Customer Information Service." The industry category is support services for railway transport, and the initiative aims to develop a scalable, innovative solution providing real-time British Sign Language (BSL) information across Great Britain's National Railways. The procurement stage is currently in the planning phase with a scheduled pre-market engagement deadline on 28th November 2025. The contract is set to run from 1st October 2026 to 30th September 2029, with a potential extension until 30th September 2032.

This tender offers significant opportunities for businesses specialising in innovative IT solutions, as well as those with expertise in accessible communication services. Companies that can provide hardware and software agnostic systems, enabling seamless integration with digital channels, station screens, and onboard train systems, are well-suited to compete. With its focus on making the railway network more accessible for D/deaf passengers, this project not only highlights a lucrative contract worth £900,000 but also contributes to a broader mission of inclusivity, making it an attractive proposition for businesses looking to expand their services in the public utilities sector.

How relevant is this notice?

Notice Information

Notice Title

National Rail British Sign Language Customer Information Service

Notice Description

Rail Delivery Group (RDG) invites Suppliers to demonstrate their capabilities in developing a centralised British Sign Language (BSL) solution for Great Britain's National Railways. The proposed solution should enable the provision of railway-related information in real-time, and it must be hardware and software agnostic, so that it can be seamlessly integrated on industry-approved digital channels, stations' screens, and on-board of trains. RDG is seeking an innovative and scalable solution that will contribute to making the railway network more accessible and inclusive for D/deaf passengers.

Planning Information

Pre-Market engagement to determine availability, viabilty and potential cost of RDG requirements. Interested parties may access documents concerning the Pre Market Engagement following registration via RDG's Jaggaer Procurement Portal using the following link: https://raildeliverygroup.tlb.app.jaggaer.com/esop/tlb-host/public/rail-delivery-group/web/login.html?_ncp=1710400938107.1024291-1 Once registered the RFI can be found on the following link: https://raildeliverygroup.tlb.app.jaggaer.com/go/58536378019A35AF0B77

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05d75c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/069875-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

63 - Supporting and auxiliary transport services; travel agencies services

CPV Codes

63711000 - Support services for railway transport

Notice Value(s)

Tender Value
£900,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Oct 20251 months ago
Submission Deadline
Not specified
Future Notice Date
1 Apr 20264 months to go
Award Date
Not specified
Contract Period
30 Sep 2026 - 30 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRAIN INFORMATION SERVICES LIMITED
Contact Name
Not specified
Contact Email
mark.earey@raildeliverygroup.com
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
EC4V 3DS
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Castle Baynard
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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