Discharge Support Services with Digital Task Management

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-05d7e1-2026-03-16T13:31:32Z",
    "date": "2026-03-16T13:31:32Z",
    "ocid": "ocds-h6vhtk-05d7e1",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-COH-11848619",
            "name": "WM5G LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "11848619"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PDGP-7297-JQNW"
                }
            ],
            "address": {
                "streetAddress": "16 Summer Lane",
                "locality": "Birmingham",
                "postalCode": "B19 3SD",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKG31"
            },
            "contactPoint": {
                "email": "commercial@wm5g.org.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.wm5g.org.uk",
                "classifications": [
                    {
                        "id": "publicUndertaking",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public undertaking"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-13799333",
            "name": "CAREFORME LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "13799333"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PCTM-2782-XPCZ"
                }
            ],
            "address": {
                "streetAddress": "Health Foundry",
                "locality": "London",
                "postalCode": "SE1 7LL",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI45"
            },
            "contactPoint": {
                "email": "lily@careforme.io"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "http://careforme.io",
                "scale": "sme",
                "vcse": false
            }
        }
    ],
    "buyer": {
        "id": "GB-COH-11848619",
        "name": "WM5G LIMITED"
    },
    "tender": {
        "id": "ITT1837",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Discharge Support Services with Digital Task Management",
        "description": "Provision of on-the-day discharge support for patients leaving hospital, coordinated through a digital booking and task allocation platform. The service must enable rapid deployment of personnel (staff and/or volunteers) to deliver practical discharge support in community and home settings. * Expedite safe and timely patient discharge. * Provide flexible, same-day support using a digital management platform. * Ensure consistent nationwide coverage with local delivery. * Guarantee rapid completion of assigned tasks. Digital Booking & Task Management Platform * Platform available to WM5G discharge co-ordinators for real-time booking. * Ability to upload, assign, and track multiple tasks per patient. * Visibility of task status, personnel availability, and completion updates. * Secure data handling in line with NHS IG requirements. Workforce Model * Access to a range of personnel, including staff and/or volunteers. * Capability to allocate tasks to appropriate individuals based on geography and skill set alignment. * Ability to scale resources according to demand. * Mandatory: Tasks must be allocated within 2 hours from time of upload and completed within 4 hours. * Supplier must demonstrate systems and capacity to meet this SLA. Geographic Coverage * Mandatory: Nationwide coverage. * Delivery must take place at a local level, with appropriate deployment networks Core Task Types Suppliers must include, as a minimum: * Home setup for discharge (e.g., basic safety/preparation). * Patient transport * Equipment setup or placement in the home. * Shopping or collection of essential items. * General practical discharge support (e.g., welfare check, light duties). * Weekly wellbeing checks Service Standards * 2-hour guarantee assignment of task, 4 hour completion. * Real-time task status updates via the platform. * Robust escalation and contingency arrangements. * Staff/volunteers trained to relevant standards. * Safeguarding, health and safety, and DBS compliance. * Staff insured to undertake relevant tasks",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "85000000",
                        "description": "Health and social work services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 118800,
            "amount": 99000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Below threshold - open competition",
        "mainProcurementCategory": "services",
        "aboveThreshold": false,
        "submissionMethodDetails": "https://wmca.ukp.app.jaggaer.com/web/login.html?_ncp=1761911969629.1948357-1",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed"
        },
        "tenderPeriod": {
            "endDate": "2025-11-10T17:00:00Z"
        },
        "enquiryPeriod": {
            "endDate": "2025-11-04T17:00:00Z"
        },
        "lots": [
            {
                "id": "1",
                "status": "complete",
                "value": {
                    "amountGross": 118800,
                    "amount": 99000,
                    "currency": "GBP"
                },
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2025-11-17T00:00:00Z",
                    "endDate": "2026-03-31T23:59:59+01:00"
                },
                "awardCriteria": {
                    "description": "Quality 80% Price 20%"
                }
            }
        ],
        "documents": [
            {
                "id": "L-1",
                "documentType": "biddingDocuments",
                "description": "The contracting authority is seeking a supplier to provide on-the-day discharge support for patients leaving hospital, coordinated through a digital booking and task allocation platform. The service must enable rapid deployment of personnel (staff and/or volunteers) to deliver practical discharge support in community and home settings",
                "url": "https://wmca.ukp.app.jaggaer.com/web/login.html?_ncp=1761911969629.1948357-1"
            },
            {
                "id": "070048-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/070048-2025",
                "datePublished": "2025-10-31T12:03:52Z",
                "format": "text/html"
            }
        ]
    },
    "language": "en",
    "awards": [
        {
            "id": "1",
            "status": "active",
            "mainProcurementCategory": "services",
            "suppliers": [
                {
                    "id": "GB-COH-13799333",
                    "name": "CAREFORME LIMITED"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "72220000",
                            "description": "Systems and technical consultancy services"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKG",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "1",
            "awardID": "1",
            "status": "active",
            "period": {
                "startDate": "2026-01-19T00:00:00Z",
                "endDate": "2026-05-12T23:59:59+01:00"
            },
            "value": {
                "amountGross": 114000,
                "currency": "GBP"
            },
            "aboveThreshold": false,
            "dateSigned": "2026-01-19T00:00:00Z",
            "documents": [
                {
                    "id": "008812-2026",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/008812-2026",
                    "datePublished": "2026-02-02T10:28:26Z",
                    "format": "text/html"
                },
                {
                    "id": "023508-2026",
                    "documentType": "contractNotice",
                    "noticeType": "UK10",
                    "description": "Contract change notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/023508-2026",
                    "datePublished": "2026-03-16T13:31:32Z",
                    "format": "text/html"
                }
            ],
            "proposedAmendments": [
                {
                    "id": "023508-2026",
                    "date": "2026-04-01T23:59:59+01:00",
                    "period": {
                        "startDate": "2026-04-30T00:00:00+01:00",
                        "endDate": "2027-03-31T23:59:59+01:00"
                    },
                    "value": {
                        "amountGross": 171000,
                        "currency": "GBP"
                    },
                    "aboveThreshold": false
                }
            ]
        }
    ]
}