Award

Tenant Satisfaction Measures Survey

DARLINGTON BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

03 Nov 2025 at 12:44

Summary of the contracting process

Darlington Borough Council has completed the procurement process for a Tenant Satisfaction Measures Survey under a direct procurement method, which did not involve competition. The award, aimed at the services industry, is classified under customer satisfaction surveys, and has been granted to BMG Research Ltd. The relevant contract started on 27th October 2025 and will end on 26th October 2026, with the option to renew twice for an additional year each time. Notably, the legal basis for this process follows the UK legislation 2023/54, highlighting its compliance with national guidelines.

This procurement presents growth opportunities in the services industry, particularly for research and survey companies. Businesses that conduct customer satisfaction assessments would find this tender relevant. As it falls under a below-threshold procurement without competition, small and medium enterprises, like BMG Research Ltd, that specialise in such services may find similar opportunities accessible and beneficial for expansion. Engaging in such contracts allows businesses to establish relationships with local authorities and enhance their reputation in public sector procurement.

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Notice Title

Tenant Satisfaction Measures Survey

Notice Description

To undertake a satisfaction survey and report for Darlington Borough Council.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05d8e6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/070421-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£63,000 Under £100K

Notice Dates

Publication Date
3 Nov 20253 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
27 Oct 20253 months ago
Contract Period
27 Oct 2025 - 26 Oct 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
DARLINGTON BOROUGH COUNCIL
Contact Name
Not specified
Contact Email
corporate.procurement@darlington.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
DARLINGTON
Postcode
DL1 5QT
Post Town
Darlington
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC33 Darlington
Delivery Location
Not specified

Local Authority
Darlington
Electoral Ward
Park East
Westminster Constituency
Darlington

Supplier Information

Number of Suppliers
1
Supplier Name

BMG RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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