Award

002427 Social Media Monitoring Tool

BRITISH LIBRARY BOARD

This public procurement record has 1 release in its history.

Award

03 Nov 2025 at 14:31

Summary of the contracting process

The British Library Board has recently completed a procurement process for a social media monitoring tool aimed at enhancing the library's digital engagement and content management. The procurement, identified under ID 070495-2025 and titled "002427 Social Media Monitoring Tool," falls under the industry category of services, specifically focusing on sales, marketing, communication, and multimedia software development services. The procurement process was conducted through a limited method, labelled as below threshold with limited competition, and culminated in an active contract awarded on 9th October 2025. The contract period spans from 10th October 2025 to 5th October 2027, covering regions across the United Kingdom, including London, where the British Library is situated.

This tender offers significant business growth opportunities, particularly for companies specialising in social media management, software development, and digital communication solutions. Small to medium enterprises (SMEs), such as MELTWATER (UK) LIMITED—the supplier awarded the contract—stand to benefit greatly from engaging with such public authorities. The provision and support of advanced digital tools not only aid institutions like the British Library in maintaining their cultural and research standing but also present tech firms with a platform to showcase their innovative solutions in a high-profile context. Businesses capable of delivering sophisticated digital engagement and multimedia solutions are particularly well-suited to compete for similar contracts.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

002427 Social Media Monitoring Tool

Notice Description

The British Library is renewing its provision of a comprehensive Social Media Management Tool to ensure continued support for its digital engagement activities, audience interaction, and efficient content management across multiple social media platforms and Library accounts. As an established user of such tools, the Library relies on this service to share its collections, promote events, engage with the public, and uphold its reputation as a leading cultural and research institution and a centre of knowledge and innovation

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05d914
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/070495-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72212481 - Sales or marketing software development services

72212500 - Communication and multimedia software development services

72212510 - Communication software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£33,950 Under £100K

Notice Dates

Publication Date
3 Nov 20253 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
8 Oct 20254 months ago
Contract Period
9 Oct 2025 - 5 Oct 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
BRITISH LIBRARY BOARD
Contact Name
Not specified
Contact Email
procurement@bl.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
NW1 2DB
Post Town
North West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified

Local Authority
Camden
Electoral Ward
St Pancras & Somers Town
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

MELTWATER (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-05d914-2025-11-03T14:31:45Z",
    "date": "2025-11-03T14:31:45Z",
    "ocid": "ocds-h6vhtk-05d914",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PCXZ-9362-XQJM",
            "name": "British Library Board",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PCXZ-9362-XQJM"
            },
            "address": {
                "streetAddress": "96 Euston Road",
                "locality": "London",
                "postalCode": "NW1 2DB",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI31"
            },
            "contactPoint": {
                "email": "procurement@bl.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "scheme": "UK_CA_TYPE",
                        "id": "publicAuthorityCentralGovernment",
                        "description": "Public authority - central government"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-04575191",
            "name": "MELTWATER (UK) LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "04575191"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PRNB-4636-CQZQ"
                }
            ],
            "address": {
                "streetAddress": "30 Old Bailey",
                "locality": "London",
                "postalCode": "EC4M 7AU",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI31"
            },
            "contactPoint": {
                "email": "tenders.emea@meltwater.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "http://www.meltwater.com",
                "scale": "sme",
                "vcse": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PCXZ-9362-XQJM",
        "name": "British Library Board"
    },
    "tender": {
        "id": "002427",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "002427 Social Media Monitoring Tool",
        "description": "The British Library is renewing its provision of a comprehensive Social Media Management Tool to ensure continued support for its digital engagement activities, audience interaction, and efficient content management across multiple social media platforms and Library accounts. As an established user of such tools, the Library relies on this service to share its collections, promote events, engage with the public, and uphold its reputation as a leading cultural and research institution and a centre of knowledge and innovation",
        "status": "complete",
        "procurementMethod": "limited",
        "procurementMethodDetails": "Below threshold - limited competition",
        "lots": [
            {
                "id": "1",
                "status": "complete"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "status": "active",
            "mainProcurementCategory": "services",
            "suppliers": [
                {
                    "id": "GB-COH-04575191",
                    "name": "MELTWATER (UK) LIMITED"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "72212481",
                            "description": "Sales or marketing software development services"
                        },
                        {
                            "scheme": "CPV",
                            "id": "72212500",
                            "description": "Communication and multimedia software development services"
                        },
                        {
                            "scheme": "CPV",
                            "id": "72212510",
                            "description": "Communication software development services"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKC",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKD",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKE",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKF",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKG",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKH",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKI",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKJ",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "1",
            "awardID": "1",
            "status": "active",
            "period": {
                "startDate": "2025-10-10T00:00:00+01:00",
                "endDate": "2027-10-05T23:59:59+01:00"
            },
            "value": {
                "amountGross": 40740,
                "amount": 33950,
                "currency": "GBP"
            },
            "aboveThreshold": false,
            "dateSigned": "2025-10-09T00:00:00+01:00",
            "documents": [
                {
                    "id": "070495-2025",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/070495-2025",
                    "datePublished": "2025-11-03T14:31:45Z",
                    "format": "text/html"
                }
            ]
        }
    ],
    "language": "en"
}