Award

CRM Support Contract 2025/26

THE UNIVERSITY OF KENT

This public procurement record has 2 releases in its history.

Award

06 Nov 2025 at 14:18

Award

06 Nov 2025 at 14:09

Summary of the contracting process

The University of Kent has recently concluded the procurement process for its CRM Support Contract 2025/26, focusing on the annual support for CRM Dynamics 365 software. The procurement, which falls under the services category, was executed without competition due to its classification below the threshold. The procurement process, completed through a direct method, is situated in Canterbury, United Kingdom (region UKJ44). The contract was awarded to EY Professional Services on 23 October 2025, with a total contract value of £48,324. The contract period spans from 6 November 2025 to 31 August 2026, ensuring a robust software support service over this duration.

This tender represents a significant opportunity for businesses specialising in software support services, particularly those with a focus on CRM systems like Dynamics 365. While the current procurement method was direct, understanding such procurement processes and being prepared for potential expansion or future tenders would benefit small to large enterprises aiming to support educational institutions. Companies with a strong background in providing technical support and maintenance services to educational bodies, especially those with experience within the public authority sector, would have a competitive edge in similar future opportunities.

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Notice Title

CRM Support Contract 2025/26

Notice Description

Annual Support Contract for the CRM Dynamics 365 software for 25/26.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05dbe1
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/071662-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£48,324 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Nov 20253 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 Oct 20254 months ago
Contract Period
6 Nov 2025 - 31 Aug 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
THE UNIVERSITY OF KENT
Contact Name
Not specified
Contact Email
procurement@kent.ac.uk
Contact Phone
Not specified

Buyer Location

Locality
CANTERBURY
Postcode
CT2 7NZ
Post Town
Canterbury
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ44 East Kent
Delivery Location
Not specified

Local Authority
Canterbury
Electoral Ward
Blean Forest
Westminster Constituency
Canterbury

Supplier Information

Number of Suppliers
1
Supplier Name

EY PROFESSIONAL SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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