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Special Education Needs and Disabilities Information, Advice and support Service (SENDIASS)

Medway Council

This public procurement record has 5 releases in its history.

Award

28 Aug 2026 at 17:34

UK7 - Contract Details Notice
Award

05 Feb 2026 at 14:05

UK6 - Contract Award Notice
TenderUpdate

13 Nov 2025 at 12:07

UK4 - Tender Notice
TenderUpdate

13 Nov 2025 at 10:05

UK4 - Tender Notice
Tender

11 Nov 2025 at 16:05

UK4 - Tender Notice
Summary of the contracting process

Medway Council commissioned a Special Educational Needs and Disabilities Information, Advice and Support Service (SENDIASS) for children and young people with special educational needs or disabilities, and their parents or carers. The service provides legally based information, impartial advice and confidential support, helping families understand their options, make informed choices and participate in decisions. Delivery is primarily through a website, social media, telephone and email, with face-to-face support available from a trained Information, Advice and Support practitioner when requested. This is a specialist education support service, classified under CPV 80340000. The work is delivered for families in Medway, with Medway Council’s Education and SEND Division responsible for the requirement.

The procurement has been awarded and the tender is complete. Medway Council used an above-threshold open procedure under the light-touch regime. One lot was awarded to BARNARDO’S/BARNARDOS on 29 January 2026, with a net value of £352,855 and a gross value of £423,426. The contract was signed on 21 August 2026 and runs from 22 August 2026 to 31 March 2028, with an option for one 12-month extension until 31 March 2029. The original service commencement date was 1 April 2026. The tender deadline was 10 December 2025 at 12:00, enquiries closed on 26 November 2025 at 17:00, and the award period ended on 30 January 2026. Evaluation weighted quality at 75%, price at 20% and social value at 5%. Five bids were received, with three reaching the final stage, including two from SMEs.

This requirement indicates recurring demand from Medway Council for specialist SEND information, advice and support delivered across multiple channels. A credible future provider would need expertise in special educational needs and disability legislation, impartial advice, confidentiality and person-centred support for children, young people and families. The service requires the ability to explain complex rights and choices clearly, support informed participation in education decisions, and provide consistent assistance through digital channels, telephone, email and face-to-face appointments. Relevant organisations should be able to supply trained Information, Advice and Support practitioners and demonstrate reliable service management, safeguarding and quality assurance. The evaluation also shows that service quality and measurable social value matter substantially alongside price, so a strong local impact offer and evidence of outcomes would strengthen a future response.

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Notice Information

Notice Title

Special Education Needs and Disabilities Information, Advice and support Service (SENDIASS)

Notice Description

Medway Council's Education and SEND Division is looking to commission Medway's Special Educational Needs and Disabilities support, advice, and information service (SENDIASS) for children, young people, and their parents / carers. *A high-quality service which improves our families understanding and enables them to make informed choices and participate in decisions. *Legally based information, impartial advice and confidential support delivered primarily via website, social media, telephone, email, and face-to-face support from a trained Information Advice Support (IAS) practitioner on request. Contract commenced on Monday 1st April 2026.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05df06
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/082376-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80340000 - Special education services

Notice Value(s)

Tender Value
£360,000 £100K-£500K
Lots Value
£360,000 £100K-£500K
Awards Value
£352,855 £100K-£500K
Contracts Value
£352,855 £100K-£500K

Notice Dates

Publication Date
28 Aug 20262 weeks ago
Submission Deadline
10 Dec 2025Expired
Future Notice Date
Not specified
Award Date
29 Jan 20267 months ago
Contract Period
22 Aug 2026 - 31 Mar 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Medway Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHATHAM
Postcode
ME4 4TR
Postcode Area
Rochester
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ41 Medway
Delivery Location
TLJ41 Medway
Local Authority
Medway
Electoral Ward
Chatham Central & Brompton
Westminster Constituency
Rochester and Strood

Supplier Information

Number of Suppliers
1
Supplier Name

Barnardo's

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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