Award

Wi-Fi Support and Maintenance for Elizabeth Line, London Overground and Docklands Light Railway

TRANSPORT FOR LONDON

This public procurement record has 2 releases in its history.

Award

26 Jan 2026 at 10:26

UK6 - Contract Award Notice
Award

12 Nov 2025 at 09:19

UK5 - Transparency Notice
Summary of the contracting process

Transport for London (TfL) has completed a direct award contract to Icomera UK Limited for the Wi-Fi support and maintenance on the Elizabeth Line, London Overground, and Docklands Light Railway. This procurement falls under the information technology services category and involves maintaining proprietary Wi-Fi infrastructure. The award, valued at £6,180,000 gross, was issued on 26 January 2026, with the contract period starting on 5 February 2026, running until 31 January 2031, and includes options for extension until 31 January 2033. The procurement method utilised was a direct award due to the proprietary nature of the services and infrastructure involved, underlining the necessity as per the UK's Procurement Act 2023.

This tender presents a significant opportunity for large-scale technology firms specialising in proprietary infrastructure and maintenance services to engage with public-sector contracts. Although the current award is direct and specific to Icomera due to their technology being embedded in the transport infrastructure, businesses with the capability to innovate in similar technological landscapes or provide complementary services might find avenues for partnership or subcontracting beneficial. Companies specialised in maintaining high-reliability IT systems in transit environments would be particularly well-suited to explore future opportunities related to this contract and the broader transport sector needs.

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Notice Information

Notice Title

Wi-Fi Support and Maintenance for Elizabeth Line, London Overground and Docklands Light Railway

Notice Description

Transport for London (TfL) intends to directly award a contract to Icomera UK Ltd (Icomera) (Icomera Contract) for the support and maintenance of proprietary Wi-Fi infrastructure installed on the Elizabeth Line (EL), London Overground (LO), and Docklands Light Railway (DLR) fleet. The WiFi infrastructure (Wi-Fi Infrastructure) originally procured and installed by the train manufacturer on the EL, LO and DLR is an infrastructure provided by Icomera. The Wi-Fi Infrastructure is propriety to Icomera. Following the installation of the Wi-Fi Infrastructure by the train manufacturer the on-going support, maintenance and service management of the Wi-Fi Infrastructure is the responsibility of TfL (Wi-Fi Support Services). Based on this and the fact the Wi-Fi Infrastructure is proprietary to Icomera, TfL require Icomera to provide Wi-Fi Support Services. Therefore, TfL requires a contract to be in place with Icomera to ensure the on-going provision of the Wi-Fi Support Services.

Procurement Information

Under Section 41 of the Procurement Act 2023, a direct award is permitted where specific conditions are met. In this case, the criteria under Schedule 5, Paragraphs 5 and 6 apply: * Paragraph 5: Only Icomera can supply the required services due to exclusive intellectual property rights, and there are no reasonable alternatives. * Paragraph 6: Due to technical reasons and lack of competition, only Icomera can deliver the required services, and no reasonable alternatives exist. Direct Award - Justifications: The justifications for this direct award are based on the following technical and proprietary considerations: * Proprietary Infrastructure: The Wi-Fi Infrastructure installed on the rolling stock units are based on Icomera's proprietary hardware and software architecture. This includes onboard routers, access points, and connectivity modules that are uniquely configured to interface with Icomera's cloud-based management platform and analytics tools. Only Icomera is authorised to provide firmware updates, security patches, and performance optimisation for this infrastructure. * Integrated System Design: The Icomera solution is deeply integrated into the train's onboard systems, including power supply, data interfaces, and physical mounting configurations. Replacing this infrastructure would require a complete redesign of the onboard network architecture, including re-certification of safety-critical components and re-engineering of train systems to accommodate alternative equipment. * Exclusive Support Capability: Icomera's Network Operations Centre (NOC) and remote monitoring tools are tailored to their proprietary systems. No third-party provider has access to the diagnostic protocols, configuration tools, or service APIs required to manage and maintain the infrastructure effectively. * Operational Disruption Risk: Transitioning to a new supplier would involve decommissioning existing equipment, procuring and installing new systems, and coordinating with train manufacturers to support integration and testing. This would introduce significant cost, time, and operational risk, particularly given the need to maintain uninterrupted service across active fleets.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05df2a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/006480-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£5,150,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
26 Jan 20263 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
12 Nov 20253 months ago
Contract Period
5 Feb 2026 - 31 Jan 2031 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Not specified
Contact Email
bsfaribaadministration@tfl.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

ICOMERA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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