Award

SMBC and SHG Netcall Contact Centre Solution

STOCKPORT METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

18 Nov 2025 at 13:02

Award Notice
Summary of the contracting process

The procurement process, initiated by Stockport Metropolitan Borough Council, entails the acquisition of a shared Netcall Contact Centre Solution for SMBC and SHG. Classified within the software-related services industry (CPV 72260000), this procurement falls under the services category. The contracting process, completed under a limited procurement method without prior publication, took place in the UK, with the key date being the contract signing on 18th November 2025. The procurement framework was via NHS Shared Business Services, targeting digital online communication solutions, and the contract is actively awarded to Netcall Technology Limited, with a total value of £693,000.

This tender presents significant growth opportunities within the software services and IT sector, particularly for businesses specialising in advanced call centre solutions, including AI features. It is particularly suitable for SMEs experienced in IT services, consulting, and digital communication systems. With the focus on modernised and efficient service solutions, businesses providing innovative software solutions that enhance self-service and call management would find this tender advantageous for demonstrating their expertise while expanding their reach in public sector contracts.

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Notice Information

Notice Title

SMBC and SHG Netcall Contact Centre Solution

Notice Description

Procurement of a modern up to date contact centre solution that is suitable for both SMBC and SHG - shared solution. Advanced self-serve and call diversion features, with AI capabilities.

Lot Information

Lot 1

Procurement of a modern up to date contact centre solution that is suitable for both SMBC and SHG - shared solution. Advanced self-serve and call diversion features, with AI capabilities.

Procurement Information

Award of a contract without prior publication of a call for competition in the cases listed below The procurement falls outside the scope of application of the regulations Explanation: Framework Call Off via NHS Shared Business Services Patient / Citizen Communication & Engagement Solutions Framework Lot 1: Digital (online) communication

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05e345
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/074752-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72260000 - Software-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£693,000 £500K-£1M

Notice Dates

Publication Date
18 Nov 20253 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
18 Nov 20253 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STOCKPORT METROPOLITAN BOROUGH COUNCIL
Contact Name
Andrew Bottomley
Contact Email
andrew.bottomley@star-procurement.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
STOCKPORT
Postcode
SK1 3XE
Post Town
Stockport
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD35 Greater Manchester South East
Delivery Location
TLD3 Greater Manchester
Local Authority
Stockport
Electoral Ward
Brinnington & Stockport Central
Westminster Constituency
Stockport

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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