Notice Information
Notice Title
Out of Hours Contact Centre
Notice Description
Aspire Housing (referred to as "Aspire") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years.
Lot Information
Lot 1
Renewal: Option to extend for a further 2x 12 month periods
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05e4ac
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/008738-2026
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Below threshold - open competition
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79510000 - Telephone-answering services
Notice Value(s)
- Tender Value
- £72,000 Under £100K
- Lots Value
- £72,000 Under £100K
- Awards Value
- Not specified
- Contracts Value
- £82,917 Under £100K
Notice Dates
- Publication Date
- 2 Feb 20261 weeks ago
- Submission Deadline
- 12 Dec 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 28 Jan 20261 weeks ago
- Contract Period
- 31 Mar 2026 - 31 Mar 2029 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ASPIRE HOUSING
- Contact Name
- Not specified
- Contact Email
- contracts@aspirehousing.co.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- NEWCASTLE UNDER LYME
- Postcode
- ST5 0QW
- Post Town
- Stoke-on-Trent
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG2 Shropshire and Staffordshire
- Small Region (ITL 3)
- TLG24 Staffordshire CC
- Delivery Location
- TLG West Midlands (England)
-
- Local Authority
- Newcastle-under-Lyme
- Electoral Ward
- May Bank
- Westminster Constituency
- Newcastle-under-Lyme
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/008738-2026
2nd February 2026 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/075357-2025
19th November 2025 - Tender notice on Find a Tender
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Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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