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Employee Assistance Program & Counselling Services (Lot 1) and Musculoskeletal Support and Treatment Services (Lot 2)

LONDON NORTH EASTERN RAILWAY LIMITED

This public procurement record has 2 releases in its history.

Award

09 Jun 2026 at 15:27

UK6 - Contract Award Notice
Tender

01 Dec 2025 at 15:52

UK4 - Tender Notice
Summary of the contracting process

London North Eastern Railway Limited (LNER) has recently completed a public procurement process for services related to Employee Assistance and Counselling (Lot 1), and Musculoskeletal Support and Treatment (Lot 2). The procurement followed a selective procedure and was governed by the UK's Competitive Flexible Procedure, as outlined in the UKPGA 2023/54. This process, which commenced with a tender notice published on 1 December 2025, reached its award stage by May 2026, with the final awards announced on 9 June 2026. The service contracts are set to commence on 22 June 2026, with a potential renewal extension up to June 2031. These contracts, based in the United Kingdom, aim to enhance the well-being of LNER employees across various locations.

This tender offers significant opportunities for businesses within the health services industry, particularly those specialising in mental health support, physiotherapy, and workplace counselling. The contracts with LNER provide a substantial growth avenue for suppliers who can deliver high-quality, comprehensive support solutions tailored to both remote and onsite contexts. Large enterprises like Spectrum Wellness UK Ltd and SMEs such as UK Independent Medical Services Ltd have already secured contracts under this tender. Interested companies with capabilities in providing Employee Assistance Programmes (EAP) and specialised counselling, as well as those offering expert musculoskeletal treatment, would find this an excellent opportunity to expand their footprint in public sector service provision.

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Notice Information

Notice Title

Employee Assistance Program & Counselling Services (Lot 1) and Musculoskeletal Support and Treatment Services (Lot 2)

Notice Description

Lot 1: Employee Assistance Programme (EAP) and Counselling Services: Provide confidential support to employees for personal or work-related challenges, including emotional wellbeing, financial advice, family matters, bereavement, and psychological support. This includes services such as Cognitive Behavioral Therapy (CBT), trauma counselling, and other psychological treatments to help employees manage mental health challenges, particularly those caused by stress, trauma, or role-related psychological concerns. The EAP should be accessible to all LNER employees, including remote workers, across the LNER route. Trauma Counselling: A key component of the Counselling should include access to trauma-specific counselling, delivered by professionals with experience in dealing with workplace trauma, ideally including rail-related incidents. Lot 2: Musculoskeletal (MSK) Support and Treatment Services: Provide expert physiotherapy support to all employees, including remote workers, across the LNER route.

Lot Information

Employee Assistance Program & Counselling Services

Renewal: Initial contract length 1st July 2026 to 30th June 2029 with the option to extend for a further 1 + 1 years. Contract will include a termination for convenience clause.

Musculoskeletal Support and Treatment Services

Renewal: Initial contract length 1st July 2026 to 30th June 2029 with the option to extend for a further 1 + 1 years. Contract will include a termination for convenience clause.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05ec34
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/054384-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
£2,236,278 £1M-£10M
Lots Value
£2,236,278 £1M-£10M
Awards Value
£2,078,813 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
9 Jun 20262 months ago
Submission Deadline
2 Jan 2026Expired
Future Notice Date
Not specified
Award Date
13 May 20263 months ago
Contract Period
22 Jun 2026 - 22 Jun 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON NORTH EASTERN RAILWAY LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
YORK
Postcode
YO1 6GA
Postcode Area
York
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE21 York
Delivery Location
Not specified
Local Authority
York
Electoral Ward
Micklegate
Westminster Constituency
York Central

Supplier Information

Number of Suppliers
2
Supplier Names

SPECTRUM WELLNESS UK LTD

UK INDEPENDENT MEDICAL SERVICES LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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