Employee Assistance Program & Counselling Services (Lot 1) and Musculoskeletal Support and Treatment Services (Lot 2)

{
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    "date": "2025-12-01T15:52:08Z",
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    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-COH-04659712",
            "name": "LONDON NORTH EASTERN RAILWAY LIMITED",
            "identifier": {
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                "id": "04659712"
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                    "id": "PQZP-5496-ZTHY"
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            "address": {
                "streetAddress": "West Offices",
                "locality": "York",
                "postalCode": "YO1 6GA",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKE21"
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        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Employee Assistance Program & Counselling Services (Lot 1) and Musculoskeletal Support and Treatment Services (Lot 2)",
        "description": "Lot 1: Employee Assistance Programme (EAP) and Counselling Services: Provide confidential support to employees for personal or work-related challenges, including emotional wellbeing, financial advice, family matters, bereavement, and psychological support. This includes services such as Cognitive Behavioral Therapy (CBT), trauma counselling, and other psychological treatments to help employees manage mental health challenges, particularly those caused by stress, trauma, or role-related psychological concerns. The EAP should be accessible to all LNER employees, including remote workers, across the LNER route. Trauma Counselling: A key component of the Counselling should include access to trauma-specific counselling, delivered by professionals with experience in dealing with workplace trauma, ideally including rail-related incidents. Lot 2: Musculoskeletal (MSK) Support and Treatment Services: Provide expert physiotherapy support to all employees, including remote workers, across the LNER route. LNER has 3,975 employees",
        "status": "active",
        "items": [
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                        "id": "85100000",
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                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
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                "relatedLot": "1"
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            {
                "id": "2",
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                        "scheme": "CPV",
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                        "description": "Health services"
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                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
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                "relatedLot": "2"
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        "value": {
            "amountGross": 2236278,
            "currency": "GBP"
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        "procurementMethod": "selective",
        "procurementMethodDetails": "Competitive flexible procedure",
        "procedure": {
            "features": "1. Intent to Participate Stage 2. Invitation to Tender Stage (invited Candidates only) 3. Presentation Stage (invited Candidates only)"
        },
        "mainProcurementCategory": "services",
        "specialRegime": [
            "utilities"
        ],
        "aboveThreshold": true,
        "submissionMethodDetails": "To Request to Participate in this tender please register on LNER's supplier portal - Oracle Fusion. For new suppliers registering for this tender, please follow the link and register below: https://tinyurl.com/LNERFusionRegistration If you already have an account registered, please email Procurement@lner.co.uk to request to be added to the tender project area. You will not be able to register a new account with the same company details.",
        "submissionTerms": {
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            "languages": [
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        "expressionOfInterestDeadline": "2026-01-09T12:00:00Z",
        "enquiryPeriod": {
            "endDate": "2026-01-02T17:00:00Z"
        },
        "awardPeriod": {
            "endDate": "2026-04-24T23:59:59+01:00"
        },
        "lots": [
            {
                "id": "1",
                "title": "Employee Assistance Program & Counselling Services",
                "description": "Employee Assistance Program & Counselling Services Provide confidential support to employees for personal or work-related challenges, including emotional wellbeing, financial advice, family matters, bereavement, and psychological support. This includes services such as Cognitive Behavioral Therapy (CBT), trauma counselling, and other psychological treatments to help employees manage mental health challenges, particularly those caused by stress, trauma, or role-related psychological concerns. The EAP should be accessible to all LNER employees, including remote workers, across the LNER route. Trauma Counselling: A key component of the Counselling should include access to trauma-specific counselling, delivered by professionals with experience in dealing with workplace trauma, ideally including rail-related incidents.",
                "status": "active",
                "value": {
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                                    "number": 10,
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                            "numbers": [
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                },
                "contractPeriod": {
                    "startDate": "2026-07-01T00:00:00+01:00",
                    "endDate": "2029-06-30T23:59:59+01:00",
                    "maxExtentDate": "2031-06-30T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Initial contract length 1st July 2026 to 30th June 2029 with the option to extend for a further 1 + 1 years. Contract will include a termination for convenience clause."
                }
            },
            {
                "id": "2",
                "title": "Musculoskeletal Support and Treatment Services",
                "description": "Provide expert physiotherapy support to all employees, including remote workers, across the LNER route.",
                "status": "active",
                "value": {
                    "amountGross": 492000,
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                },
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                },
                "hasRenewal": true,
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                    "description": "Initial contract length 1st July 2026 to 30th June 2029 with the option to extend for a further 1 + 1 years. Contract will include a termination for convenience clause."
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        ],
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "078597-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/078597-2025",
                "datePublished": "2025-12-01T15:52:08Z",
                "format": "text/html"
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        ],
        "contractTerms": {
            "financialTerms": "Undisputed invoices shall be paid within 30 days and Invoices should all be submitted electronically with a valid Purchase Order number quoted."
        },
        "riskDetails": "Additional Information: Where used throughout this notice, the meaning of Train Operating Companies includes all and any of those train operating companies who, currently or in the future, provide services for the carriage of passengers by railway: a) under a franchise agreement with the Secretary of State within the meaning of section 23(3) of the Railways Act 1993 or b) under, or secured under, the Secretary of State's duty in section 30(1) of the Railways Act 1993; or c) in accordance with legislation which supersedes or amends the powers referred to in a) and b), including where such powers are transferred from the Secretary of State to another body. The list of current providers of services for the carriage of passengers by railway under these provisions can be found at https://www.gov.uk/guidance/public-register-of-rail-passenger-contracts. Novation or Assignment: The contract may be novated or assigned by London North Eastern Railway to Train Operating Companies, or to DFT Operator Limited (company number: 07141122) or any successor parent company to a Train Operating Company, following a corporate restructuring or similar circumstance."
    },
    "language": "en"
}