Notice Information
Notice Title
Customer Research Surveys
Notice Description
The Karbon Group seek an experienced research agency to deliver the customer survey element of Karbon's Customer Experience Framework (CEF). Karbon Group consists of Karbon Association including Byker Community Trust (BCT) and subsidiaries 54North Homes (54NH) and Leazes Homes. Karbon Group also provides services to other landlords (i.e. almshouses) as well as to Keelman Homes via our cost sharing vehicle, both of which is part of this tender. Several customer survey types and methodologies make up our Customer Experience Framework: * Perception surveys (Tenant Satisfaction Measures and Pulse) * Transactional surveys (service specific following a transaction) * Occasional ad hoc research surveys We seek an experienced research agency with extensive research expertise to carry out our customer surveys and provide the business with actionable data and insight to enable the Karbon Group to provide excellent services to our customers.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05ec7b
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/024153-2026
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79311000 - Survey services
79342311 - Customer satisfaction survey
Notice Value(s)
- Tender Value
- £330,000 £100K-£500K
- Lots Value
- £330,000 £100K-£500K
- Awards Value
- £330,000 £100K-£500K
- Contracts Value
- £330,000 £100K-£500K
Notice Dates
- Publication Date
- 17 Mar 20261 months ago
- Submission Deadline
- 2 Jan 2026Expired
- Future Notice Date
- Not specified
- Award Date
- 2 Feb 20262 months ago
- Contract Period
- 31 Mar 2026 - 31 Mar 2029 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- KARBON HOMES
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- NEWCASLE
- Postcode
- NE12 8EG
- Post Town
- Newcastle upon Tyne
- Country
- England
-
- Major Region (ITL 1)
- TLC North East (England)
- Basic Region (ITL 2)
- TLC4 Northumberland, Durham and Tyne & Wear
- Small Region (ITL 3)
- TLC43 Tyneside
- Delivery Location
- TLC North East (England), TLE Yorkshire and The Humber
-
- Local Authority
- North Tyneside
- Electoral Ward
- Longbenton & Benton
- Westminster Constituency
- Newcastle upon Tyne North
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/024153-2026
17th March 2026 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/009569-2026
3rd February 2026 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/078720-2025
2nd December 2025 - Tender notice on Find a Tender -
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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