Notice Information
Notice Title
Customer Research Surveys
Notice Description
Karbon Group are looking for an experienced research agency to deliver the customer survey element of Karbon's Customer Experience Framework (CEF). Karbon Group consists of Karbon Association including Byker Community Trust (BCT) and subsidiaries 54North Homes (54NH) and Leazes Homes. Karbon Group also provides services to other landlords (i.e. almshouses) as well as to Keelman Homes via our cost sharing vehicle, both of which is part of this tender. Several customer survey types and methodologies make up our Customer Experience Framework: * Perception surveys (Tenant Satisfaction Measures and Pulse) * Transactional surveys (service specific following a transaction) * Occasional ad hoc research surveys
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05ec7b
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/009569-2026
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK6 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79342311 - Customer satisfaction survey
Notice Value(s)
- Tender Value
- £330,000 £100K-£500K
- Lots Value
- £330,000 £100K-£500K
- Awards Value
- £330,000 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 3 Feb 20262 weeks ago
- Submission Deadline
- 2 Jan 2026Expired
- Future Notice Date
- Not specified
- Award Date
- 2 Feb 20263 weeks ago
- Contract Period
- 31 Mar 2026 - 31 Mar 2029 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Pending
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- KARBON HOMES
- Contact Name
- Not specified
- Contact Email
- procurement@karbonhomes.co.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- NEWCASLE
- Postcode
- NE12 8EG
- Post Town
- Newcastle upon Tyne
- Country
- England
-
- Major Region (ITL 1)
- TLC North East (England)
- Basic Region (ITL 2)
- TLC4 Northumberland, Durham and Tyne & Wear
- Small Region (ITL 3)
- TLC43 Tyneside
- Delivery Location
- TLC North East (England), TLE Yorkshire and The Humber
-
- Local Authority
- North Tyneside
- Electoral Ward
- Longbenton & Benton
- Westminster Constituency
- Newcastle upon Tyne North
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/009569-2026
3rd February 2026 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/078720-2025
2nd December 2025 - Tender notice on Find a Tender -
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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