Award

Customer Operations Train the Trainer

NHS BUSINESS SERVICES AUTHORITY

This public procurement record has 2 releases in its history.

ContractTermination

17 Mar 2026 at 13:00

Award

02 Dec 2025 at 10:50

Summary of the contracting process

The procurement process initiated by the NHS Business Services Authority, headquartered in Newcastle upon Tyne, focused on the training services sector, specifically "Customer Operations Train the Trainer". This contract initially started on 2nd December 2025 and was scheduled to conclude on 17th March 2026. It was awarded through a limited competition method, reflecting a below-threshold procurement approach. The contract eventually reached termination on 17th March 2026 due to completion, with a final contract value of £30,000. Despite the contract termination, the details highlight the distinct phases of the procurement which included planning, tendering, and awarding.

This tender opportunity was designed to enhance business growth for entities specialising in training services. By catering to training services with a focus on customer operations, businesses versed in educational and instructional training programmes could reap benefits. Larger firms and entities proficient in developing and delivering 'train the trainer' programmes were best suited for competition, especially those able to provide quality training within central government frameworks. Opportunities like these allow businesses to engage with public authorities like the NHS, fostering partnerships and expanding their influence across the industry.

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Notice Title

Customer Operations Train the Trainer

Notice Description

This contract is for the provision of train the trainer training for the customer operations directive. The training was procured via a three quote process.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05eca6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/024030-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK11 - Contract Termination Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services


CPV Codes

80500000 - Training services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£30,000 Under £100K

Notice Dates

Publication Date
17 Mar 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Dec 20254 months ago
Contract Period
2 Dec 2025 - 17 Mar 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Terminated

Contracting Authority (Buyer)

Main Buyer
NHS BUSINESS SERVICES AUTHORITY
Additional Buyers

MISSING

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE15 8NY
Post Town
Newcastle upon Tyne
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified

Local Authority
Newcastle upon Tyne
Electoral Ward
Lemington
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

BOOST HR

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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