Award

Devon ICB- Waiting Well Service

NHS DEVON INTEGRATED CARE BOARD

This public procurement record has 1 release in its history.

Award

05 Dec 2025 at 08:34

UK7 - Contract Details Notice
Summary of the contracting process

This procurement process by NHS Devon Integrated Care Board, titled "Devon ICB - Waiting Well Service," focuses on providing non-clinical support to long-waiting patients for elective care. The process falls under the health and social work services category and is located in Exeter, United Kingdom. The procurement stage is currently at the award stage with a contract commencement date of 3rd October 2025 and potentially extends until 31st March 2027. This process utilised a direct procurement method, conducted below the threshold as outlined by the Procurement Act 2023, indicating no competition involved.

The Waiting Well Service offers an excellent opportunity for businesses specialising in community support services, especially those familiar with healthcare and patient care management. Given the nature of the service, organisations like Living Options Devon, which operate in collaboration with community trusts, are well-suited to deliver the required service. This initiative can create growth opportunities for businesses focused on social service delivery and patient empowerment, particularly large-scale VCSEs (Voluntary, Community, and Social Enterprises) aiming to expand their scope and impact. Businesses that can provide efficient, patient-oriented community support will find this contract a valuable opportunity for development.

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Notice Information

Notice Title

Devon ICB- Waiting Well Service

Notice Description

The Waiting Well service provides non-clinical support to long waiting patients who are on waiting lists for elective care. Living Options Devon (LOD) is the lead organisation delivering this service and has worked in partnership with the Wolseley Trust (Plymouth), Torbay Community Development Trust (Torbay) and DisAbility Cornwall to connect patients who are waiting for elective care to the community support available in their local area. This supports them to maintain their independence and empowers patients to make decisions about their ongoing care and condition. This service is in scope of section 9 (Light Touch Contracts) of the Procurement Act 2023 and below the Light touch threshold of PS663,540.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05ef3f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/079961-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£292,000 £100K-£500K

Notice Dates

Publication Date
5 Dec 20252 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
2 Oct 20254 months ago
Contract Period
2 Oct 2025 - 30 Mar 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS DEVON INTEGRATED CARE BOARD
Additional Buyers

NHS SOUTH CENTRAL AND WEST

Contact Name
Not specified
Contact Email
scwcsu.scwprocurement.devon@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
EXETER
Postcode
EX2 5AZ
Post Town
Exeter
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ35 South Hampshire
Delivery Location
Not specified
Local Authority
Eastleigh
Electoral Ward
Eastleigh Central
Westminster Constituency
Eastleigh

Supplier Information

Number of Suppliers
1
Supplier Name

LIVING OPTIONS DEVON/ DISABILITY TOGETHER

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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