Notice Information
Notice Title
BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
Notice Description
Westminster City Council has awarded the contract to deliver a Customer Diagnostic. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05f0f4
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/012169-2026
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Below threshold - open competition
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
33 - Medical equipments, pharmaceuticals and personal care products
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
33124110 - Diagnostic systems
79342300 - Customer services
79410000 - Business and management consultancy services
79411000 - General management consultancy services
79411100 - Business development consultancy services
79415200 - Design consultancy services
79419000 - Evaluation consultancy services
Notice Value(s)
- Tender Value
- £99,000 Under £100K
- Lots Value
- £99,000 Under £100K
- Awards Value
- Not specified
- Contracts Value
- £78,300 Under £100K
Notice Dates
- Publication Date
- 11 Feb 20261 weeks ago
- Submission Deadline
- 13 Jan 2026Expired
- Future Notice Date
- Not specified
- Award Date
- 10 Feb 20261 weeks ago
- Contract Period
- 23 Feb 2026 - 22 Aug 2026 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- WESTMINSTER CITY COUNCIL
- Contact Name
- Not specified
- Contact Email
- buyingteam@westminster.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- SW1E 6QP
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/012169-2026
11th February 2026 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/084114-2025
18th December 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/081598-2025
10th December 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/080700-2025
8th December 2025 - Tender notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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