Tender

CRM Migration Support

WEST MIDLANDS GROWTH COMPANY LIMITED

This public procurement record has 1 release in its history.

Tender

09 Dec 2025 at 16:10

UK4 - Tender Notice
Summary of the contracting process

The West Midlands Growth Company Limited is currently in the tender stage of a procurement process titled "CRM Migration Support," which falls under the services industry category, specifically focused on Customer Relation Management software development services. Located in Birmingham, UK, this opportunity involves a two-phase CRM migration and enhancement programme to be completed by September 2026. Interested parties must submit their proposals by midday, 19th December 2025. The open competition method is being employed, allowing for electronic submission of bids through the designated portal.

This tender presents a valuable opportunity for businesses specialising in CRM systems, particularly those with expertise in transitioning platforms and enhancing CRM capabilities. Ideal candidates are suppliers or consultancy partners with experience in working with Microsoft Dynamics and Zoho CRM systems. Participating businesses can leverage this project to expand their portfolio and demonstrate their capability in supporting large-scale digital transformation projects, thereby fostering significant business growth in the public sector. The contract prioritises quality in bid assessment, accounting for 80% of the criteria, which suggests a strong emphasis on expert delivery and innovative solutions.

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Notice Information

Notice Title

CRM Migration Support

Notice Description

The West Midlands Growth Company (WMGC) is initiating a two-phase CRM migration and enhancement programme as it picks up additional business functions in April 2026 and is seeking a suitability experienced and qualified supplier / consultancy partner to provide suport for this project. The priority (phase 1) is to transition the Business Support function from the Coventry & Warwickshire Growth Hub's Microsoft Dynamics system into WMGC's Zoho CRM platform before April, followed by six months of consultancy expertise (phase 2) to deliver migration, incorporate additional business functions, and strengthen CRM capability across the organisation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f215
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/081172-2025
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
£100,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Dec 20252 months ago
Submission Deadline
19 Dec 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
19 Jan 2026 - 30 Sep 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST MIDLANDS GROWTH COMPANY LIMITED
Contact Name
Not specified
Contact Email
procurement@wmgrowth.com
Contact Phone
Not specified

Buyer Location

Locality
BIRMINGHAM
Postcode
B4 6AT
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG3 West Midlands
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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