Planning

Published in error

DEPARTMENT FOR WORK & PENSIONS

This public procurement record has 2 releases in its history.

PlanningUpdate

10 Dec 2025 at 11:37

UK2 - Preliminary Market Engagement Notice
Planning

10 Dec 2025 at 09:50

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Department for Work & Pensions (DWP), a central government authority based in London, is currently in the planning stage of a procurement process for a Customer Relationship Management (CRM) solution. This procurement focuses on obtaining a lightweight, scalable, and cost-effective CRM system that can support targeted functional needs. The engaging market research milestone, which is scheduled to be completed by 15th December 2025, aims to assess capability for CRM solutions rather than a full-scale CRM platform. The contract period is anticipated to commence on 2nd March 2026 and conclude on 1st March 2029, with the procurement category identified as services within the information technology sector.

This tender presents significant opportunities for businesses specialising in information technology services, particularly those offering CRM solutions tailored to specific functional requirements. Small and medium-sized enterprises (SMEs) may find this procurement particularly appealing due to the DWP's interest in cost-effective and targeted solutions. Companies capable of delivering innovative and efficient CRM solutions without the extensive complexity or cost of large-scale deployments are well-positioned to compete in this tender. Engaging with this opportunity could lead to long-term collaboration and business growth within the government sector.

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Notice Information

Notice Title

Published in error

Notice Description

Published in error. Please ignore this notice.

Planning Information

Published in error.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f272
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/081411-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Dec 20252 months ago
Submission Deadline
Not specified
Future Notice Date
15 Dec 2025Expired
Award Date
Not specified
Contract Period
2 Mar 2026 - 1 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK & PENSIONS
Contact Name
Not specified
Contact Email
cddigital.ucwa@dwp.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 9NA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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