Contract Award Notice relating to an Arriva UK Trains (AUKT) Tender run on behalf of CrossCountry (XC) and Chiltern Railway Company (CRCL) for the Provision of an Onboard Mobile Ticketing and Information Systems.

ARRIVA UK TRAINS LIMITED

This public procurement record has 3 releases in its history.

Award

05 Aug 2026 at 07:56

TenderUpdate

10 Dec 2025 at 15:13

Tender

10 Dec 2025 at 12:01

Summary of the contracting process

The recent procurement process initiated by Arriva UK Trains Limited, a private utility enterprise based in Sunderland, UK, involved awarding a contract for the provision of onboard mobile ticketing and information systems for CrossCountry and Chiltern Railway Company. This procurement falls under the industry category of services, specifically railway transport services, and encompasses various UK regions. The process employed a competitive flexible procedure as part of a selective procurement method, culminating in awarding the contract on 5th August 2026. The contract term is set to begin on 18th August 2026 and lasts until 18th August 2031, with potential renewals extending up to 2033.

This tender presents substantial growth opportunities for businesses specialising in railway and software services, as it focuses on improving passenger experience through advanced ticketing systems and regulatory compliance with Railway Delivery Group standards. Companies adept in software programming, hardware consultancy, and railway transport services, particularly those with the capacity to handle large-scale service provision, would be well-suited to compete in such procurement processes. The collaborative nature of this tender, bringing together CrossCountry and Chiltern Railway Company, bolsters the scope for businesses in the railway industry to enhance their market presence and foster long-term partnerships.

How relevant is this notice?

Notice Title

Contract Award Notice relating to an Arriva UK Trains (AUKT) Tender run on behalf of CrossCountry (XC) and Chiltern Railway Company (CRCL) for the Provision of an Onboard Mobile Ticketing and Information Systems.

Notice Description

The purpose of the Procurement is to select a supplier to deliver and implement a mobile on train ticket retailing system and eTVD. The key elements and strategic objectives of the Project are - to procure a reliable, user-friendly mobile on-train ticket retailing system and eTVD ("Electronic Ticket Validation Database") in accordance with the Specification. - to meet regulatory requirements of RDG for ticket issuing systems. - to improve passenger experience and deliver value for money.

Lot Information

ITP_AUKT_MTiS_2025_CrossCountry

Renewal: The contract's duration is initially for five (5) years with optional extensions of one (1) plus one (1) year at the end of the initial term.

ITP_AUKT_MTiS_2025_ChilternRailway

Renewal: The contract's duration is initially for five (5) years with optional extensions of one (1) plus one (1) year at the end of the initial term.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f2a4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/073950-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

60 - Transport services (excl. Waste transport)

72 - IT services: consulting, software development, Internet and support


CPV Codes

60200000 - Railway transport services

72100000 - Hardware consultancy services

72200000 - Software programming and consultancy services

Notice Value(s)

Tender Value
£1,357,000 £1M-£10M
Lots Value
£1,357,000 £1M-£10M
Awards Value
£6,500,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
5 Aug 20261 weeks ago
Submission Deadline
16 Jan 2026Expired
Future Notice Date
Not specified
Award Date
4 Aug 20261 weeks ago
Contract Period
17 Aug 2026 - 18 Aug 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active, Pending
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
ARRIVA UK TRAINS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SUNDERLAND
Postcode
SR3 3XP
Post Town
Sunderland
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC44 Sunderland
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England), TLM Scotland

Local Authority
Sunderland
Electoral Ward
Doxford
Westminster Constituency
Houghton and Sunderland South

Supplier Information

Number of Suppliers
1
Supplier Name

WORLDLINE IT SERVICES

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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}