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NHS 111 Integrated Urgent Care Contract

NHS NORTH EAST AND NORTH CUMBRIA INTEGRATED CARE BOARD

This public procurement record has 1 release in its history.

Award

11 Dec 2025 at 13:54

Award Notice
Summary of the contracting process

The NHS North East and North Cumbria Integrated Care Board has confirmed the award of a contract for the NHS 111 Integrated Urgent Care (IUC) service. This significant procurement, categorised under health services, covers the region of North East England (UKC), and has been awarded to the North East Ambulance Service NHS Foundation Trust (NEAS). The contract, valued at £75,730,850, commenced on 1st October 2025 and is set to run until 30th September 2028, with the possibility of a two-year extension. Notably, the award follows a 'Direct Award A' process under the Health Care Services (Provider Selection Regime) Regulations 2023, thus not falling under the Procurement Act 2023. The procurement method used was limited tendering without a prior call for competition, reflecting the tailored approach necessary for health services procurement.

This contract presents significant opportunities for businesses operating within the health services domain, particularly those with capabilities in managing urgent care pathways, such as 999 and 111 calls. While this specific contract was directly awarded to NEAS, understanding this procurement process can benefit similar organisations by preparing them for potential future tenders that require expertise in integrated urgent care services. Companies with a strong track record in healthcare service delivery, patient care technology solutions, or cost-effective healthcare management practices may find opportunities for collaboration or future competition in similar public tenders. Moreover, the insights into procurement methodologies used, such as the Provider Selection Regime, allow businesses to strategically align their services to meet the specific needs of public health sector requirements.

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Notice Information

Notice Title

NHS 111 Integrated Urgent Care Contract

Notice Description

NHS 111 Integrated Urgent Care (IUC) service contract provided by North East Ambulance Service NHS Foundation Trust (NEAS) has been awarded via a Direct Award A process.

Lot Information

Lot 1

This is a Provider Selection Regime (PSR) confirmation of contract award notice. This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. NHS 111 Integrated Urgent Care (IUC) service contract provided by North East Ambulance Service NHS Foundation Trust (NEAS) has been awarded following a Direct Award A process. NEAS provides management of 999 and 111 calls with established local pathways. Contract Details - 1st October 2025 - 30th September 2028 with option to extend for 2 years up to 30th September 2030. Contract Value - PS75,730,850

Procurement Information

Contract has been awarded under the Direct A Process of PSR2023.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f3e4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/082013-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£75,730,850 £10M-£100M

Notice Dates

Publication Date
11 Dec 20258 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Oct 202511 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS NORTH EAST AND NORTH CUMBRIA INTEGRATED CARE BOARD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SUNDERLAND
Postcode
SR5 3XB
Postcode Area
Sunderland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC44 Sunderland
Delivery Location
TLC North East (England)
Local Authority
Sunderland
Electoral Ward
Castle
Westminster Constituency
Washington and Gateshead South

Supplier Information

Number of Suppliers
1
Supplier Name

North East Ambulance Service NHS Foundation Trust (NEAS)

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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