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Provision of Friends and Family Test (FFT) Surveys Service

Kettering General Hospital NHS Foundation Trust

This public procurement record has 6 releases in its history.

TenderCancellation

26 Aug 2026 at 09:41

UK12 - Procurement Termination Notice
Award

14 Aug 2026 at 10:25

UK6 - Contract Award Notice
Award

05 Aug 2026 at 16:25

UK6 - Contract Award Notice
Tender

24 Mar 2026 at 16:34

UK4 - Tender Notice
Planning

24 Mar 2026 at 16:21

UK2 - Preliminary Market Engagement Notice
Planning

12 Dec 2025 at 11:33

UK3 - Planned Procurement Notice
Summary of the contracting process

Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust sought a Friends and Family Test (FFT) survey service for the University Hospitals of Northamptonshire NHS Group. The requirement covers the design, provision and support of survey services used to collect patient feedback through the Friends and Family Test. The work is delivered across the University Hospitals of Northamptonshire group in England, serving the Kettering and Northampton hospital organisations. It is a public-sector healthcare surveying and patient-experience service requirement, rather than a general market-research exercise. Suppliers need to provide the service and associated implementation, usage, support and licensing arrangements needed for the hospitals to operate the FFT feedback process.

The procurement used an above-threshold open procedure and reached the award stage after nine bids, including one from an SME. Civica was selected on 28 July 2026 for £152,581 excluding VAT (£183,097 including VAT), with an intended contract period from 17 August 2026 to 16 August 2028 and one possible 12-month extension. A second award to Iqvia Limited, dated 13 August 2026, was cancelled on 25 August 2026. Its value was £129,916 excluding VAT (£155,899 including VAT), and its proposed term was 1 September 2026 to 31 August 2028, with one possible 12-month extension. The Trust abandoned that award after bidder correspondence prompted a review of the quality and commercial evaluation. The evaluation weighting was 50% technical requirements, 10% social value and 40% commercial schedule.

This requirement is relevant to suppliers specialising in patient-experience platforms, healthcare surveys, feedback collection and reporting for NHS organisations. A credible competitor would need to demonstrate that its service can meet a detailed technical specification and support implementation, ongoing usage, technical support and licensing. The procurement also shows that the buyer values social value commitments as a mandatory part of the offer, alongside technical capability and commercial terms. Suppliers should be able to present a clear delivery model for a hospital group, dependable support arrangements and evidence that their systems can handle operational survey activity across multiple healthcare sites. The presence of an SME among the final-stage bidders indicates that the requirement can be accessible to smaller specialist providers, although the selected supplier was a large organisation.

How relevant is this notice?

Notice Information

Notice Title

Provision of Friends and Family Test (FFT) Surveys Service

Notice Description

Provision of Friends and Family Test (FFT) Surveys Service for the University Hospitals of Northamptonshire (UHN) NHS Group.

Lot Information

Lot 1

Renewal: Optional extension of 1 x 12 months

Planning Information

Engagement was held with a couple of suppliers in December 2025 and a planned procurement notice was issued on 12/12/2025

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f4a3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/081082-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK12 - Procurement Termination Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
£100,000 £100K-£500K
Awards Value
£282,497 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Aug 20261 months ago
Submission Deadline
20 Apr 2026Expired
Future Notice Date
19 Jan 2026Expired
Award Date
28 Jul 20262 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Cancelled, Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Kettering General Hospital NHS Foundation Trust
Additional Buyers

Northampton General Hospital NHS Trust

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KETTERING
Postcode
NN16 8UZ
Postcode Area
Northampton
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF25 North Northamptonshire
Delivery Location
TLF2 Leicestershire, Rutland and Northamptonshire
Local Authority
North Northamptonshire
Electoral Ward
St Peter
Westminster Constituency
Kettering

Supplier Information

Number of Suppliers
2
Supplier Names

Civica UK Limited

IQVIA LTD.

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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