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South-West Crisis Text Service

NHS Devon Integrated Care Board

This public procurement record has 3 releases in its history.

TenderUpdate

13 Apr 2026 at 10:44

Tender Notice
Award

26 Mar 2026 at 15:55

Award Notice
Tender

15 Dec 2025 at 09:49

Tender Notice
Summary of the contracting process

The NHS Devon Integrated Care Board, in collaboration with several other regional Integrated Care Boards (ICBs) in the South-West of the UK, has announced a procurement process for the South-West Crisis Text Service. The service, falling under the category of miscellaneous health services, aims to provide support for individuals experiencing mental health crises. Following a competitive tender under the Provider Selection Regime, Mind in Somerset has been confirmed as the successful provider. The procurement process was an open procedure, and the contract runs from 1 August 2026 to 31 July 2028, with a possibility of a one-year extension. The total contract value, including the option to extend, is £1,993,212. Formal award procedures were completed by 13 April 2026, marking the transition to the awarded stage.

This tender presents expansive opportunities for growth, particularly for businesses specialising in healthcare services aimed at mental health support. With a focus on quality, innovation, and collaboration, the requirements highlight an emphasis on integration and improving access to healthcare services. The contract's value and duration offer substantial potential for establishing a robust service delivery model, making it ideal for well-established businesses with expertise in crisis intervention, mental health support services, or organisations looking to expand their service offerings in the healthcare field. Additionally, businesses capable of fostering partnerships within the healthcare sector would find this an opportune contract to pursue.

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Notice Information

Notice Title

South-West Crisis Text Service

Notice Description

This is a Provider Selection Regime (PSR) intention to award notice following a competitive process for a South-West Crisis Text Service in line with the specified requirements. NHS Devon ICB is acting as Lead Commissioner with other Commissioners, as a partnership with the following organisations: NHS Bristol, North Somerset and South Gloucestershire ICB NHS Dorset ICB NHS Cornwall and Isles of Scilly ICB NHS Bath and North-East Somerset, Swindon and Wiltshire ICB NHS Somerset ICB NHS Gloucestershire ICB The Contract duration is for an initial 2 years from 01 August 2026 to 31 July 2028 with the option to extend for a further 1 year. The total contract value including extensions is PS1,993,212 This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Healthcare Services (Provider selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and The Procurement Act 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by midnight on 10 April 2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.

Lot Information

Lot 1

NHS Devon Integrated Care Board (Lead Commissioner) on behalf of South-West ICBs sought to secure a provider who had the capacity and capability to deliver a South-West Crisis Text Service in line with the specified requirements. The crisis text service is a new service and defined by the comprehensive approach to supporting everyone in mental health crisis, irrespective of their background and demographics. The service aims to provide timely, accessible, and effective support including a range of interventions tailored to meet the diverse needs of service users. From 01 April 2026 the South-West region ICBs are organised into 3 clustering arrangements. These clusters involve shared leadership/teams, but each ICB remains a separate statutory organisation: 1. NHS Bristol, North Somerset and South Gloucestershire (BNSSG) ICB and NHS Gloucestershire ICB. 2. NHS Bath & North-East Somerset, Swindon & Wiltshire (BSW) ICB, NHS Somerset ICB and NHS Dorset ICB 3. NHS Devon ICB and NHS Cornwall & Isles of Scilly ICB The Contract duration is for an initial 2 years from 01 August 2026 to 31 July 2028 with the option to extend for a further 1 year. The total contract value including extensions is PS1,993,212 The successful provider is Mind in Somerset. This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Healthcare Services (Provider selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and The Procurement Act 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by midnight on 10 April 2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR. This procurement has been carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.

Options: Option to extend for a further 1 year

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f563
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/033139-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85140000 - Miscellaneous health services

Notice Value(s)

Tender Value
£1,993,212 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,993,212 £1M-£10M

Notice Dates

Publication Date
13 Apr 20264 months ago
Submission Deadline
23 Jan 2026Expired
Future Notice Date
Not specified
Award Date
25 Mar 20265 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Devon Integrated Care Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EXETER
Postcode
SO50 5PB
Postcode Area
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ35 South Hampshire
Delivery Location
TLK South West (England)
Local Authority
Eastleigh
Electoral Ward
Eastleigh Central
Westminster Constituency
Eastleigh

Supplier Information

Number of Suppliers
1
Supplier Name

Mind in Somerset

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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