Notice Information
Notice Title
TSM and Customer Feedback Surveying Services
Notice Description
Connexus requires a qualified provider to design, deliver, and report on Tenant Satisfaction Measure (TSM) perception surveys in full compliance with the Regulator of Social Housing's guidelines. Other satisfaction surveys will also be required such as new tenant surveys (up to 500 p.a.) and other service area feedback surveys, such as ASB, new kitchen/bathroom installations, and/or others as required. These are not expected to exceed 1,000 combined surveys p.a. (excluding TSMs). For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Craven-Arms:-Survey-services./P56N679C39 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/P56N679C39
Lot Information
Lot 1
Renewal: The contract will run for an initial period of two years with the option to extend for a further two years based on satisfactory annual performance reviews.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05f607
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/083027-2025
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- UK4 - Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Below threshold - open competition
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79311000 - Survey services
79311200 - Survey conduction services
79311210 - Telephone survey services
79342310 - Customer survey services
79342311 - Customer satisfaction survey
Notice Value(s)
- Tender Value
- £144,000 £100K-£500K
- Lots Value
- £144,000 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 15 Dec 20252 weeks ago
- Submission Deadline
- 16 Jan 20263 weeks to go
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 31 Mar 2026 - 31 Mar 2028 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CONNEXUS HOMES LIMITED
- Contact Name
- Jayne Stringer
- Contact Email
- procurement@connexus-group.co.uk
- Contact Phone
- 03332313233
Buyer Location
- Locality
- CRAVEN ARMS
- Postcode
- SY7 9BW
- Post Town
- Shrewsbury
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG2 Shropshire and Staffordshire
- Small Region (ITL 3)
- TLG22 Shropshire
- Delivery Location
- TLG West Midlands (England)
-
- Local Authority
- Shropshire
- Electoral Ward
- Church Stretton and Craven Arms
- Westminster Constituency
- South Shropshire
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/083027-2025
15th December 2025 - Tender notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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