Notice Information
Notice Title
TSM and Customer Feedback Surveying Services
Notice Description
Connexus requires a qualified provider to design, deliver, and report on Tenant Satisfaction Measure (TSM) perception surveys in full compliance with the Regulator of Social Housing's guidelines. Other satisfaction surveys will also be required such as new tenant surveys (up to 500 p.a.) and other service area feedback surveys, such as ASB, new kitchen/bathroom installations, and/or others as required. These are not expected to exceed 1,000 combined surveys p.a. (excluding TSMs).
Lot Information
Lot 1
Renewal: The contract will run for an initial period of two years with the option to extend for a further two years based on satisfactory annual performance reviews.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05f607
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/018964-2026
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Below threshold - open competition
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79311000 - Survey services
79311200 - Survey conduction services
79311210 - Telephone survey services
79342310 - Customer survey services
79342311 - Customer satisfaction survey
Notice Value(s)
- Tender Value
- £144,000 £100K-£500K
- Lots Value
- £144,000 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- £103,000 £100K-£500K
Notice Dates
- Publication Date
- 3 Mar 20261 months ago
- Submission Deadline
- 16 Jan 2026Expired
- Future Notice Date
- Not specified
- Award Date
- 2 Mar 20261 months ago
- Contract Period
- 31 Mar 2026 - 31 Mar 2028 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CONNEXUS HOMES LIMITED
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- CRAVEN ARMS
- Postcode
- SY7 9BW
- Post Town
- Shrewsbury
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG2 Shropshire and Staffordshire
- Small Region (ITL 3)
- TLG22 Shropshire
- Delivery Location
- TLG West Midlands (England)
-
- Local Authority
- Shropshire
- Electoral Ward
- Church Stretton and Craven Arms
- Westminster Constituency
- South Shropshire
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/018964-2026
3rd March 2026 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/083027-2025
15th December 2025 - Tender notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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