Award

DDaT25529 - IT Service Desk Software

UK RESEARCH AND INNOVATION

This public procurement record has 1 release in its history.

Award

16 Dec 2025 at 13:11

UK7 - Contract Details Notice
Summary of the contracting process

The public procurement process was conducted by UK Research and Innovation (UKRI) for the provision of IT Service Desk Software, titled "DDaT25529". This procurement falls under the category of software package and information systems, specifically in the goods sector and is located in the United Kingdom. The procurement stage is complete, as evidenced by the awarding and signing of the contract on the 8th of December 2025, with the contract period running until the 6th of December 2026. The procurement method utilised was direct, executed below the threshold without a competitive procurement exercise, highlighting the specific legal basis of UKPGA 2023/54. The procuring entity involved was UK Shared Business Services Ltd, and the awarded supplier was ZOHO Corporation Limited.

This tender offers business growth opportunities primarily for companies specialising in IT service desk solutions and software packages, including SMEs, which can align with UKRI’s strategic needs. The involvement of UK Shared Business Services Ltd as a shared service provider indicates a streamlined approach to procurement, enhancing efficiency through direct engagement with suppliers like ZOHO Corporation Limited. Businesses in the tech industry, particularly those that provide tailored IT solutions, could leverage similar future opportunities without the need for competitive tendering, particularly if they have established reputations or existing relationships with public authorities. Such procurement processes may also prove advantageous for enterprises looking to establish or expand their footprint within government contracts across the UK.

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Notice Information

Notice Title

DDaT25529 - IT Service Desk Software

Notice Description

***** THIS IS A CONTRACT DETAILS NOTICE, NOT A CALL FOR COMPETITION ***** This procurement is being concluded without a competitive procurement exercise. UK Research and Innovation had a requirement for the provision of IT Service Desk Software.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f6b4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083356-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£23,504 Under £100K

Notice Dates

Publication Date
16 Dec 20252 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
8 Dec 20252 months ago
Contract Period
8 Dec 2025 - 6 Dec 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK RESEARCH AND INNOVATION
Additional Buyers

UK SHARED BUSINESS SERVICES LTD

Contact Name
Not specified
Contact Email
commercial@ukri.org, ddatprocurement@uksbs.co.uk
Contact Phone
Not specified

Buyer Location

Locality
SWINDON
Postcode
SN2 1FL
Post Town
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
Not specified
Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

ZOHO

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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