Award

Social Media Moderation Tool

TRANSPORT FOR LONDON

This public procurement record has 2 releases in its history.

ContractAmendment

24 Feb 2026 at 15:00

UK10 - Contract Change Notice
Award

17 Dec 2025 at 16:01

UK7 - Contract Details Notice
Summary of the contracting process

The procurement process for "Social Media Moderation Tool" is managed by Transport for London, a public authority in central government located at 5 Endeavour Square, London, UK. The contract focuses on IT services, specifically the supply of software to manage user-generated comments on social media. This procurement falls under the category of services and aims to ensure online community standards are maintained. The contract amendment was announced on 24th February 2026, following an initial contract awarded on 17th December 2025. The procurement method employed was limited, below threshold competition. The project commenced on 24th July 2025, with a potential one-year extension option, originally scheduled to conclude on 23rd July 2027.

This tender offers excellent opportunities for small and medium-sized enterprises specialising in IT services, software development, or digital engagement solutions. Businesses with expertise in developing moderation tools can benefit significantly, as they will be instrumental in providing solutions that align with digital community guidelines. Companies that are agile enough to offer tailored tools for comment moderation can leverage this opportunity to establish long-term relationships with public authorities, such as Transport for London, and facilitate their expansion into government contracts. The supplier chosen for this contract is BrandBastion, a firm that is expected to bring expertise and innovation in digital moderation software solutions.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Information

Notice Title

Social Media Moderation Tool

Notice Description

Transport for London's comment moderation tool requirement is for software to manage user-generated comments on social media platforms, ensuring they adhere to specific guidelines and community standards. The tool will be used by TfL's digital engagement team to help prevent spam, filter out offensive content, and maintain a positive online environment.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f835
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/016543-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK10 - Contract Change Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£67,300 Under £100K

Notice Dates

Publication Date
24 Feb 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Jul 20259 months ago
Contract Period
11 Feb 2026 - 23 Jul 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

BRANDBASTION

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-05f835-2026-02-24T15:00:00Z",
    "date": "2026-02-24T15:00:00Z",
    "ocid": "ocds-h6vhtk-05f835",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PHMT-6197-NWNZ",
            "name": "Transport for London",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PHMT-6197-NWNZ"
            },
            "address": {
                "streetAddress": "5 Endeavour Square",
                "locality": "London",
                "postalCode": "E20 1JN",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI41"
            },
            "contactPoint": {
                "email": "BSFAribaAdministration@tfl.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-169545",
            "name": "BrandBastion",
            "address": {
                "streetAddress": "Etelaesplanadi 2",
                "locality": "Helsinki",
                "postalCode": "00130",
                "country": "FI",
                "countryName": "Finland",
                "region": "FI"
            },
            "contactPoint": {
                "email": "help@brandbastion.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme",
                "vcse": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PHMT-6197-NWNZ",
        "name": "Transport for London"
    },
    "tender": {
        "id": "ocds-h6vhtk-05f835",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Social Media Moderation Tool",
        "description": "Transport for London's comment moderation tool requirement is for software to manage user-generated comments on social media platforms, ensuring they adhere to specific guidelines and community standards. The tool will be used by TfL's digital engagement team to help prevent spam, filter out offensive content, and maintain a positive online environment.",
        "status": "complete",
        "procurementMethod": "limited",
        "procurementMethodDetails": "Below threshold - limited competition",
        "lots": [
            {
                "id": "1",
                "status": "complete"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "status": "active",
            "mainProcurementCategory": "services",
            "suppliers": [
                {
                    "id": "GB-FTS-169545",
                    "name": "BrandBastion"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "72000000",
                            "description": "IT services: consulting, software development, Internet and support"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "1",
            "awardID": "1",
            "title": "Social Media Comment Moderation Tool",
            "status": "active",
            "period": {
                "startDate": "2026-02-11T00:00:00Z",
                "endDate": "2027-07-23T23:59:59+01:00",
                "maxExtentDate": "2028-07-23T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "1 Year optional extension."
            },
            "value": {
                "amountGross": 80760,
                "amount": 67300,
                "currency": "GBP"
            },
            "aboveThreshold": false,
            "dateSigned": "2025-07-24T00:00:00+01:00",
            "documents": [
                {
                    "id": "084001-2025",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/084001-2025",
                    "datePublished": "2025-12-17T16:01:11Z",
                    "format": "text/html"
                },
                {
                    "id": "016543-2026",
                    "documentType": "contractNotice",
                    "noticeType": "UK10",
                    "description": "Contract change notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/016543-2026",
                    "datePublished": "2026-02-24T15:00:00Z",
                    "format": "text/html"
                }
            ],
            "amendments": [
                {
                    "id": "016543-2026",
                    "date": "2026-02-11T00:00:00Z"
                }
            ]
        }
    ],
    "language": "en"
}