Award

CST127 Provision of Domestic Abuse Support Services Lot 1 Helpline

DERBYSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

AwardUpdate

22 Dec 2025 at 15:32

Summary of the contracting process

This public procurement process, initiated by Derbyshire County Council, focuses on the provision of domestic abuse support services, specifically a helpline service, under "CST127 Provision of Domestic Abuse Support Services Lot 1 Helpline". The procurement falls under the health and social work services category, with services to be delivered in the UKF1 region. The procurement is in the award stage, having been signed on 6th December 2023, and the helpline service is contracted to be delivered over a period of 2160 days. The award for this contract has been made to The Elm Foundation Ltd, a large supplier based in Chesterfield. An additional amendment to the contract includes a one-off payment to address increased demand and cost pressures, ensuring continuity of service until March 2027.

This tender offers significant opportunities for businesses involved in health and social services, particularly those with experience in managing helpline or support services. Companies that provide specialised support for domestic abuse victims and have the capacity to handle a regional service centre will find this contract beneficial for growth. Additionally, businesses equipped to handle increased demand and capable of adapting to evolving service requirements will be well-positioned to compete for similar tenders in the future. Such opportunities foster business growth by aligning with government priorities on social welfare and expand a company's portfolio in the public sector.

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Notice Title

CST127 Provision of Domestic Abuse Support Services Lot 1 Helpline

Notice Description

Lot Information

Lot 1

The Domestic Abuse Helpline (Lot 1) will provide advice and support to victims, their friends and family, and guidance for professionals seeking support for their clients. The helpline also functions as a central point of referrals for the Support Services (Lot 2). FTS Notice 2023/S 000-027207

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05fbce
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/085508-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,629,596 £1M-£10M

Notice Dates

Publication Date
22 Dec 20252 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
6 Dec 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
DERBYSHIRE COUNTY COUNCIL
Contact Name
Jayne Smith
Contact Email
jayne.smith@derbyshire.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
MATLOCK
Postcode
DE4 3AG
Post Town
Derby
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF13 South and West Derbyshire
Delivery Location
TLF1 Derbyshire and Nottinghamshire

Local Authority
Derbyshire Dales
Electoral Ward
Matlock West
Westminster Constituency
Derbyshire Dales

Supplier Information

Number of Suppliers
1
Supplier Name

THE ELM FOUNDATION

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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