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Text Crisis Service

NHS North West London Integrated Care Board

This public procurement record has 3 releases in its history.

PlanningUpdate

05 Jan 2026 at 15:07

UK2 - Preliminary Market Engagement Notice
Planning

05 Jan 2026 at 14:58

UK2 - Preliminary Market Engagement Notice
Planning

22 Dec 2025 at 15:37

UK1 - Pipeline Notice
Summary of the contracting process

The NHS North West London Integrated Care Board, in collaboration with Central London Community Healthcare NHS Trust, is overseeing the procurement process for a 24-hour Text Crisis Service to be utilised across multiple regions within London, UK, specifically regions UKI, UKI3, UKI31, and UKI7. This procurement falls under the services category and is currently in the planning stage, with the milestone for engagement scheduled for completion by 15 January 2026. The procurement aims to finalise the route to market following submissions for the Request for Information, with a future notice date set for 16 February 2026. The expected contract period starts on 1 June 2026 and ends on 31 May 2027, with provisions for renewal extending until May 2030. The competitive flexible procedure has been set as the procurement method, potentially valuing up to £1.2 million.

This procurement provides significant opportunities for businesses specialising in counselling, crisis management, and psychiatric or psychological services. SMEs and VCSEs are particularly encouraged to participate, offering a chance to contribute to a critical public health initiative while expanding their service portfolios. The 24-hour nature of the service further widens the scope for providers to demonstrate their capacity and excellence in delivering continuous and responsive support. Companies able to offer innovative solutions in these areas have the potential to thrive in this competitive environment, effectively supporting the diverse needs of London’s communities and contributing to their own firm’s growth and reputation.

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Notice Information

Notice Title

Text Crisis Service

Notice Description

24hr text crisis service for all ages

Planning Information

Please refer to the digital Request For Information document on the Atamis project C409288. This can be located via the Atamis Portal https://health-family.force.com/s/Welcome Please review and advise as much as possible to help finalise next steps for the route to market. Deadine for submitting your RFI responses is Midday 12pm, Thursday 15 January 2026.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05fbd1
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/000384-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

79430000 - Crisis management services

85121270 - Psychiatrist or psychologist services

85312300 - Guidance and counselling services

85312320 - Counselling services

Notice Value(s)

Tender Value
£960,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Jan 20267 months ago
Submission Deadline
Not specified
Future Notice Date
16 Feb 2026Expired
Award Date
Not specified
Contract Period
1 Jun 2026 - 31 May 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS North West London Integrated Care Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW1 5JD
Postcode Area
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London, TLI3 Inner London - West, TLI31 Camden and City of London, TLI7 Outer London - West and North West
Local Authority
Westminster
Electoral Ward
Marylebone
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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