Award

Waiver - ROH - Topdesk UK Ltd - 1500I Incident Management

THE ROYAL ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Award

22 Dec 2025 at 15:38

UK7 - Contract Details Notice
Summary of the contracting process

The Royal Orthopaedic Hospital NHS Foundation Trust, located in Birmingham, has completed a procurement process titled "Waiver - ROH - Topdesk UK Ltd - 1500I Incident Management". This contract pertains to IT software development services, specifically for incident management software by Topdesk UK Ltd. The procurement was conducted using a direct method, classified as below threshold without competition. The award stage is complete, and the contract is currently active, having been signed on 3rd November 2025, with a contract period from 4th November 2025 to 3rd November 2026. The procurement falls under the services category in the UKG31 region.

This tender presents an opportunity for businesses involved in IT software development, especially those specialising in incident management solutions. The procurement, managed by the University Hospitals Birmingham NHS Foundation Trust on behalf of the Birmingham and Solihull Procurement Collaborative, provides a platform for small and medium enterprises (SMEs) to engage with NHS Foundation Trusts in the United Kingdom. Although this particular contract was awarded through a below-threshold direct procurement method without competition, similar tenders might require competitive bidding, opening doors for businesses poised to deliver innovative software solutions to the healthcare sector.

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Notice Information

Notice Title

Waiver - ROH - Topdesk UK Ltd - 1500I Incident Management

Notice Description

This service relates to the Incident Management software by Topdesk UK Ltd

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05fbd4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/085516-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212517 - IT software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£16,634 Under £100K

Notice Dates

Publication Date
22 Dec 20252 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
3 Nov 20253 months ago
Contract Period
4 Nov 2025 - 3 Nov 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE ROYAL ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST
Additional Buyers

UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST

Contact Name
melisa charlesagwu
Contact Email
bsolcategoryteams@uhb.nhs.uk
Contact Phone
Not specified

Buyer Location

Locality
BIRMINGHAM
Postcode
B31 2AP
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Edgbaston
Westminster Constituency
Birmingham Edgbaston

Supplier Information

Number of Suppliers
1
Supplier Name

TOPDESK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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