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TfL 91641 Concessions Contract

Transport for London

This public procurement record has 1 release in its history.

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05 Jan 2026 at 12:56

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Summary of the contracting process

Transport for London (TfL) has engaged in a public procurement process titled "TfL 91641 Concessions Contract," focusing on customer services within the services industry category. The contract involves card fulfilment, contact handling, and system development to support TfL's concessionary fares schemes. Charles Novacroft Direct Limited has been awarded this contract, valued at £43,426,664.26. The procurement process has reached the contract update stage, with the contract originally signed on 29th November 2017. A recent amendment extends the contract by an additional 36 months, increasing its total value by £13,426,664.26. The services are primarily delivered in the UK, reflecting a need for continued integration and system stabilisation.

This tender presents significant opportunities for businesses specialising in bespoke system development, contact handling, and customer service management, offering a valuable chance for SMEs to engage with a major public transport authority like TfL. Businesses adept in system integration and those capable of developing scalable solutions to integrate with existing technologies stand to benefit greatly. The contract requires solutions that are not only comprehensive but also adaptable for future service continuity, presenting long-term growth potential and collaboration opportunities for suitable firms within the competitive UK services market.

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Notice Information

Notice Title

TfL 91641 Concessions Contract

Notice Description

Lot Information

Lot 1

The contract consists of the card fulfilment, contact handling and system development and management in support of TfL's concessionary fares schemes. TfL have sought supplier who can develop and deliver the required system. Any IPR used and created (notably software) to deliver the services must be available at the end of the contract for TfL to use/license for any continuance of the service. In addition any solution developed will be required to integrate with other systems and applications used by TfL.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05ff4c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/000292-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£43,426,664 £10M-£100M

Notice Dates

Publication Date
5 Jan 20267 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
29 Nov 20178 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Transport for London
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

Charles Novacroft Direct Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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