Award

NicheRMS Support and Maintenance

THE POLICE AND CRIME COMMISSIONER FOR AVON & SOMERSE

This public procurement record has 3 releases in its history.

Award

16 Feb 2026 at 12:41

UK7 - Contract Details Notice
Award

19 Jan 2026 at 09:43

UK6 - Contract Award Notice
Award

19 Jan 2026 at 09:27

UK5 - Transparency Notice
Summary of the contracting process

The Police and Crime Commissioner for Avon & Somerset has concluded the renewal process for its NicheRMS Support and Maintenance Contract, a vital Records Management System for policing operations. The procurement, executed as a direct award due to intellectual property rights held by Niche Technology UK Limited, falls under the service industry category, specifically software support and maintenance. Located in Portishead, the contract spans from 24 February 2026 to 23 February 2031 with a gross value of £2,908,774. Key procurement stages include award completion in February 2026, and the contracts signifying its active status shortly thereafter.

This contract offers distinct opportunities for businesses specialising in software support and maintenance, particularly those adept at managing integrated systems within the public sector. Given that NicheRMS is proprietary, business growth potentials lie with enterprises possessing exclusive expertise or rights in handling such software systems. SMEs that can provide robust technical support or innovative solutions aligned with evolving user needs may find lucrative prospects in similar future procurement processes. This renewal highlights the importance of intellectual property in the procurement landscape, reinforcing the exclusivity and tailored expertise required.

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Notice Information

Notice Title

NicheRMS Support and Maintenance

Notice Description

The Contracting Authority has previously procured a Police Records Management System (NicheRMS) licences for its policing operations. NicheRMS provides a fully integrated records management system for the police management of crime incidents, non crime incidents, intelligence, custodial processes, case file preparation and property, including tasking and workflow functionality. The Contracting Authority has renewed its NicheRMS Support and Maintenance contract.

Procurement Information

Niche Technology UK as the Software Developer owns the intellectual property rights to NicheRMS. A direct award is therefore being applied under the Procurement Act 2023 Schedule 5, para 5

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-060853
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/013818-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

72267000 - Software maintenance and repair services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£2,763,931 £1M-£10M
Contracts Value
£2,908,774 £1M-£10M

Notice Dates

Publication Date
16 Feb 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
12 Jan 20261 months ago
Contract Period
24 Feb 2026 - 23 Feb 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE POLICE AND CRIME COMMISSIONER FOR AVON & SOMERSE
Additional Buyers

THE POLICE AND CRIME COMMISSIONER FOR AVON & SOMERSET

Contact Name
Not specified
Contact Email
nicholas.jenkins@devonandcornwall.pnn.police.uk
Contact Phone
Not specified

Buyer Location

Locality
PORTISHEAD
Postcode
BS20 8JJ
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK61 North Somerset
Delivery Location
Not specified
Local Authority
North Somerset
Electoral Ward
Portishead West
Westminster Constituency
North Somerset

Supplier Information

Number of Suppliers
1
Supplier Name

NICHE TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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