Notice Information
Notice Title
RM6181 - Contract Award - Consumer Advise and Information Phoneline
Notice Description
To deliver the next phase of the Consumer Advice and Information (CAI) Phoneline service from March 2026. The service will provide impartial, expert energy advice and assisted digital support to consumers in England regarding clean heat and energy efficiency home improvements, helping consumers to understand and access government schemes, retrofit options, and energy-saving measures
Procurement Information
Contract awarded under Crown Commercial services Framework agreement RM6181 Lot 1
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-060889
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/004274-2026
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Limited
- Procurement Method Details
- Award procedure without prior publication of a call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
64 - Postal and telecommunications services
-
- CPV Codes
64000000 - Postal and telecommunications services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £1,369,832 £1M-£10M
Notice Dates
- Publication Date
- 19 Jan 20261 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 19 Jan 20261 months ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DESNZ & DSIT GROUP COMMERCIAL
- Contact Name
- Not specified
- Contact Email
- nzbicommercial@energysecurity.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- N/A
- Post Town
- Not specified
- Country
- Not specified
-
- Major Region (ITL 1)
- Not specified
- Basic Region (ITL 2)
- Not specified
- Small Region (ITL 3)
- Not specified
- Delivery Location
- Not specified
-
- Local Authority
- Not specified
- Electoral Ward
- Not specified
- Westminster Constituency
- Not specified
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-060889-2026-01-19T11:48:18Z",
"date": "2026-01-19T11:48:18Z",
"ocid": "ocds-h6vhtk-060889",
"initiationType": "tender",
"tender": {
"id": "ocds-h6vhtk-060889",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "RM6181 - Contract Award - Consumer Advise and Information Phoneline",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "64000000",
"description": "Postal and telecommunications services"
},
"mainProcurementCategory": "services",
"description": "To deliver the next phase of the Consumer Advice and Information (CAI) Phoneline service from March 2026. The service will provide impartial, expert energy advice and assisted digital support to consumers in England regarding clean heat and energy efficiency home improvements, helping consumers to understand and access government schemes, retrofit options, and energy-saving measures",
"lots": [
{
"id": "1",
"description": "Consumer and Advise services",
"awardCriteria": {
"criteria": [
{
"type": "price"
}
]
},
"hasOptions": false,
"status": "cancelled"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "UK"
}
],
"relatedLot": "1"
}
],
"procurementMethod": "limited",
"procurementMethodDetails": "Award procedure without prior publication of a call for competition",
"coveredBy": [
"GPA"
],
"procurementMethodRationaleClassifications": [
{
"id": "D_OUTSIDE_SCOPE",
"scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
"description": "The procurement falls outside the scope of application of the directive"
}
],
"procurementMethodRationale": "Contract awarded under Crown Commercial services Framework agreement RM6181 Lot 1"
},
"awards": [
{
"id": "004274-2026-1",
"relatedLots": [
"1"
],
"title": "Consumer Advice and Information Phoneline",
"status": "active",
"suppliers": [
{
"id": "GB-FTS-171804",
"name": "Hinduja Global Solutions UK Limited (HGS)"
}
]
}
],
"parties": [
{
"id": "GB-FTS-114034",
"name": "DESNZ & DSIT Group Commercial",
"identifier": {
"legalName": "DESNZ & DSIT Group Commercial"
},
"address": {
"locality": "London",
"region": "UK",
"countryName": "United Kingdom"
},
"contactPoint": {
"email": "NZBIcommercial@energysecurity.gov.uk"
},
"roles": [
"buyer"
],
"details": {
"url": "https://www.gov.uk/government/organisations/department-for-energy-security-and-net-zero",
"classifications": [
{
"id": "NATIONAL_AGENCY",
"scheme": "TED_CA_TYPE",
"description": "National or federal agency/office"
},
{
"id": "01",
"scheme": "COFOG",
"description": "General public services"
}
]
}
},
{
"id": "GB-FTS-171804",
"name": "Hinduja Global Solutions UK Limited (HGS)",
"identifier": {
"legalName": "Hinduja Global Solutions UK Limited (HGS)"
},
"address": {
"locality": "Preston",
"region": "UK",
"countryName": "United Kingdom"
},
"roles": [
"supplier"
],
"details": {
"scale": "large"
}
},
{
"id": "GB-FTS-171805",
"name": "Department for Energy Security & Net Zero (DESNZ)",
"identifier": {
"legalName": "Department for Energy Security & Net Zero (DESNZ)"
},
"address": {
"locality": "London",
"countryName": "United Kingdom"
},
"roles": [
"reviewBody"
]
}
],
"buyer": {
"id": "GB-FTS-114034",
"name": "DESNZ & DSIT Group Commercial"
},
"contracts": [
{
"id": "004274-2026-1",
"awardID": "004274-2026-1",
"title": "Consumer Advice and Information Phoneline",
"status": "active",
"value": {
"amount": 1369832.4,
"currency": "GBP"
},
"dateSigned": "2026-01-19T00:00:00Z"
}
],
"bids": {
"statistics": [
{
"id": "1",
"measure": "bids",
"relatedLot": "1",
"value": 5
}
]
},
"language": "en"
}