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Alarm Receiving Centre (ARC)

Peabody Trust

This public procurement record has 4 releases in its history.

Award

06 Aug 2026 at 11:42

UK7 - Contract Details Notice
Award

26 May 2026 at 17:49

UK6 - Contract Award Notice
TenderUpdate

19 Jan 2026 at 19:05

UK4 - Tender Notice
Tender

19 Jan 2026 at 16:05

UK4 - Tender Notice
Summary of the contracting process

Peabody Trust procured emergency alarm monitoring services from an Alarm Receiving Centre to support vulnerable residents. The requirement covers continuous monitoring and response, operating 24 hours a day, seven days a week. It is a services contract for alarm-monitoring work, delivered across England. Peabody Trust is the buying organisation and the requirement supports residents across its housing operations. The awarded supplier, Taking Care Personal Alarms Limited, is based in Ashburton, Devon. The service may accommodate changes in Peabody Group sites, relevant technologies, service procedures, performance arrangements and system interfaces, as well as improvements intended to benefit Peabody residents. The procurement was suitable for small and medium-sized enterprises, and involved one lot covering the full requirement.

The procurement is complete and has been awarded following an open procedure. Seven bids were received, including seven from SMEs. Taking Care Personal Alarms Limited was awarded the contract on 26 May 2026 for £450,000 gross. The contract was signed on 6 August 2026 and runs from 6 August 2026 to 5 August 2029, with extensions of two years and then successive one-year periods up to a maximum term ending 5 August 2036. The original tender and lot value was £1.3 million gross. Evaluation weighted technical quality at 50%, price at 40% and social value at 10%. The award decision standstill period ended on 5 June 2026.

This award shows that Peabody Trust buys a managed, round-the-clock alarm monitoring and emergency response capability for vulnerable residents, with coverage across England. A credible future competitor would need to operate an Alarm Receiving Centre continuously, manage emergency alarms reliably and demonstrate the technical ability to support housing residents and Peabody’s operational teams. The evaluation placed greatest weight on technical quality, followed by pricing and social value, so suppliers would need a strong service model as well as competitive commercial arrangements and evidence of resident benefit. Capability to handle changing sites, integrate or improve interfaces, adopt relevant technologies and maintain responsive procedures would also be important. The opportunity attracted seven bids, all from SMEs, indicating that specialist smaller providers can compete for this type of requirement.

How relevant is this notice?

Notice Information

Notice Title

Alarm Receiving Centre (ARC)

Notice Description

Peabody Trust wishes to engage an Alarm Receiving Centre (ARC) to provide Emergency Alarm Monitoring Services 24 hours per day 7 days per week to support vulnerable residents.

Lot Information

Lot 1

Renewal: The Contract will be for an initial term of 3 years extendable at the Client's sole option for an additional extension period of 2 years and then subsequent extensions of 1 year up to a maximum contract term of 10 years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-060919
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/074622-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79711000 - Alarm-monitoring services

Notice Value(s)

Tender Value
£1,300,000 £1M-£10M
Lots Value
£1,300,000 £1M-£10M
Awards Value
£450,000 £100K-£500K
Contracts Value
£450,000 £100K-£500K

Notice Dates

Publication Date
6 Aug 20261 months ago
Submission Deadline
18 Feb 2026Expired
Future Notice Date
Not specified
Award Date
26 May 20263 months ago
Contract Period
6 Aug 2026 - 5 Aug 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Peabody Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 7JB
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified
Local Authority
Southwark
Electoral Ward
St George's
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

Taking Care Personal Alarms Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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