Planning

FWK4004 - Independent Complaints and Grievance Scheme (ICGS) Independent Investigators

CORPORATE OFFICER OF THE HOUSE OF COMMONS

This public procurement record has 1 release in its history.

Planning

21 Jan 2026 at 15:55

Summary of the contracting process

The Corporate Officer of the House of Commons is planning a procurement process titled "FWK4004 - Independent Complaints and Grievance Scheme (ICGS) Independent Investigators". The process is currently in the planning stage and it aims to establish a framework of independent investigators to handle cases of bullying, harassment, and sexual misconduct across the Houses of Parliament. This procurement falls under the services category, with the main focus on investigation services (CPV code 79720000). The procurement will be conducted using a selective method, specifically a Competitive Flexible Procedure. Located in London, the process involves both the Corporate Officer of the House of Commons and the House of Lords as buyers. Key dates include an expression of interest deadline on 20 March 2026, with a planned start for the contract period on 1 October 2026.

This tender represents a significant opportunity for businesses to engage with central government by joining a framework with an estimated gross value of £3,100,800. The procurement method highlights a two-stage process allowing businesses to showcase their expertise in providing quality investigation services. Companies specialising in HR, employment law, or those with a background in investigative and trauma-informed practices are well-suited for the lots focusing on Bullying and Harassment Investigations, Sexual Misconduct Investigations, and Informal Resolution. The procedure is inclusive, supporting SME participation and offering the potential for long-term engagement with the UK Parliament. With the flexibility to reopen the framework in future years, there is room for participants to expand their influence and presence in this sector over time.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

FWK4004 - Independent Complaints and Grievance Scheme (ICGS) Independent Investigators

Notice Description

The Independent Complaints and Grievance Scheme (ICGS) assesses cases of bullying, harassment and sexual misconduct across the Houses of Parliament. The ICGS are seeking Independent Investigators to join a framework of suppliers who will be assigned to assess cases of misconduct. The investigators will be tasked with assessing a complaint and coming to a recommendation as to whether, on the balance of probabilities, the alleged behaviour occurred and if this constitutes a breach of either the Bullying and Harassment policy or the Sexual Misconduct policy.

Lot Information

Bullying and Harassment Investigations

* Focus: Cases involving workplace bullying or harassment. * Supplier Profile: HR professionals, employment law specialists, or investigators with experience in workplace culture and grievance handling. * Rationale: These cases often involve complex interpersonal dynamics and employment structures.

Sexual Misconduct (and bullying/harassment) Investigations

* Focus: Allegations of sexual harassment or misconduct. * Supplier Profile: Investigators with safeguarding experience, trauma-informed training, and familiarity with specialist interview techniques. * Rationale: These cases require specialist handling, confidentiality, and psychological awareness.

Informal Resolution Specialists

* Focus: Mediation, facilitated conversations, and behavioural agreements. * Supplier Profile: Accredited mediators or conflict resolution professionals. * Rationale: Not all cases proceed to full investigation; informal resolution requires a distinct skill set.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-060b7c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/005447-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK3 - Planned Procurement Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79720000 - Investigation services

Notice Value(s)

Tender Value
£2,584,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jan 20261 months ago
Submission Deadline
20 Mar 20264 weeks to go
Future Notice Date
23 Feb 2026Today
Award Date
Not specified
Contract Period
30 Sep 2026 - 30 Sep 2034 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CORPORATE OFFICER OF THE HOUSE OF COMMONS
Additional Buyers

CORPORATE OFFICER OF THE HOUSE OF LORDS

Contact Name
Parliamentary Commercial Department
Contact Email
pcd@parliament.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1A 0AA
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-060b7c-2026-01-21T15:55:20Z",
    "date": "2026-01-21T15:55:20Z",
    "ocid": "ocds-h6vhtk-060b7c",
    "initiationType": "tender",
    "planning": {
        "documents": [
            {
                "id": "005447-2026",
                "documentType": "plannedProcurementNotice",
                "noticeType": "UK3",
                "description": "Planned procurement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/005447-2026",
                "datePublished": "2026-01-21T15:55:20Z",
                "format": "text/html"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-PPON-PQCD-6982-LPZW",
            "name": "Corporate Officer of the House of Commons",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PQCD-6982-LPZW"
            },
            "address": {
                "streetAddress": "Parliament Square",
                "locality": "LONDON",
                "postalCode": "SW1A 0AA",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI32"
            },
            "contactPoint": {
                "email": "pcd@parliament.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.parliament.uk/",
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    }
                ]
            }
        },
        {
            "id": "GB-PPON-PRMR-5585-NTMY",
            "name": "Corporate Officer of the House of Lords",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PRMR-5585-NTMY"
            },
            "address": {
                "streetAddress": "Parliament Square",
                "locality": "LONDON",
                "postalCode": "SW1A 0AA",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI32"
            },
            "contactPoint": {
                "name": "Parliamentary Commercial Department",
                "email": "pcd@parliament.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.parliament.uk/",
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PQCD-6982-LPZW",
        "name": "Corporate Officer of the House of Commons"
    },
    "tender": {
        "id": "FWK4004",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "FWK4004 - Independent Complaints and Grievance Scheme (ICGS) Independent Investigators",
        "description": "The Independent Complaints and Grievance Scheme (ICGS) assesses cases of bullying, harassment and sexual misconduct across the Houses of Parliament. The ICGS are seeking Independent Investigators to join a framework of suppliers who will be assigned to assess cases of misconduct. The investigators will be tasked with assessing a complaint and coming to a recommendation as to whether, on the balance of probabilities, the alleged behaviour occurred and if this constitutes a breach of either the Bullying and Harassment policy or the Sexual Misconduct policy.",
        "status": "planned",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79720000",
                        "description": "Investigation services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            },
            {
                "id": "2",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79720000",
                        "description": "Investigation services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "2"
            },
            {
                "id": "3",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79720000",
                        "description": "Investigation services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "3"
            }
        ],
        "value": {
            "amountGross": 3100800,
            "amount": 2584000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Competitive flexible procedure",
        "procedure": {
            "isAccelerated": true,
            "acceleratedRationale": "Qualifying planned procurement notice",
            "features": "The contracting authority intends to establish an internal framework of independent ICGS investigators using the Competitive Flexible Procedure under the Procurement Act 2023. The procurement will be conducted using a two-stage process. Following publication of the tender documents, Stage 1 will involve an assessment of bidders' responses to mandatory conditions of participation questions. These responses will be evaluated in order to shortlist bidders with the most relevant experience and capability to deliver independent investigation services. The highest scoring bidders from Stage 1 will be invited to progress to Stage 2. At Stage 2, these shortlisted bidders will be required to submit a full tender application. The Stage 2 evaluation will assess bidders' responses to quality questions relevant to the provision of investigation services, and may also include practical assessment exercises designed to test applied investigative skills. Shortlisted bidders may also be invited to attend an interview with a panel of ICGS staff, which will form part of the quality assessment. The authority reserves the right to refine the structure, stages, and evaluation approach of the procurement prior to publication of the Tender Notice. Full details of the procurement process, evaluation criteria, scoring methodology, and weightings will be set out in the Tender documents."
        },
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "techniques": {
            "hasFrameworkAgreement": true,
            "frameworkAgreement": {
                "isOpenFrameworkScheme": true,
                "maximumParticipants": 20,
                "method": "withReopeningCompetition",
                "type": "closed",
                "description": "It is currently estimated that the framework will re-open in years 2, 4, and 6.",
                "openFrameworkSchemeEndDate": "2034-09-30T23:59:59+01:00"
            }
        },
        "submissionMethodDetails": "The Tender Notice will be published via Contracts Finder and Find a Tender Service. Tender documents will be available for download via the Atamis portal, linked below. Suppliers wishing to participate should register on the Atamis portal in advance of the publication date. Any registration issues should be directed towards Atamis support. https://atamis-ukparliament.my.site.com/s/Welcome",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "expressionOfInterestDeadline": "2026-03-20T12:00:00Z",
        "enquiryPeriod": {
            "endDate": "2026-03-20T12:00:00Z"
        },
        "awardPeriod": {
            "endDate": "2026-06-01T23:59:59+01:00"
        },
        "otherRequirements": {
            "reservedParticipation": [
                "shelteredWorkshop"
            ]
        },
        "lots": [
            {
                "id": "1",
                "title": "Bullying and Harassment Investigations",
                "description": "* Focus: Cases involving workplace bullying or harassment. * Supplier Profile: HR professionals, employment law specialists, or investigators with experience in workplace culture and grievance handling. * Rationale: These cases often involve complex interpersonal dynamics and employment structures.",
                "status": "planned",
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2026-10-01T00:00:00+01:00",
                    "endDate": "2034-09-30T23:59:59+01:00"
                }
            },
            {
                "id": "2",
                "title": "Sexual Misconduct (and bullying/harassment) Investigations",
                "description": "* Focus: Allegations of sexual harassment or misconduct. * Supplier Profile: Investigators with safeguarding experience, trauma-informed training, and familiarity with specialist interview techniques. * Rationale: These cases require specialist handling, confidentiality, and psychological awareness.",
                "status": "planned",
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2026-10-01T00:00:00+01:00",
                    "endDate": "2034-09-30T23:59:59+01:00"
                }
            },
            {
                "id": "3",
                "title": "Informal Resolution Specialists",
                "description": "* Focus: Mediation, facilitated conversations, and behavioural agreements. * Supplier Profile: Accredited mediators or conflict resolution professionals. * Rationale: Not all cases proceed to full investigation; informal resolution requires a distinct skill set.",
                "status": "planned",
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2026-10-01T00:00:00+01:00",
                    "endDate": "2034-09-30T23:59:59+01:00"
                }
            }
        ],
        "lotDetails": {
            "maximumLotsBidPerSupplier": 2,
            "maximumLotsAwardedPerSupplier": 2
        },
        "communication": {
            "futureNoticeDate": "2026-02-23T23:59:59Z"
        }
    },
    "language": "en"
}