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Shopping Centre Cleaning and Security Services

Surrey Heath Borough Council

This public procurement record has 3 releases in its history.

Award

12 Aug 2026 at 15:30

UK7 - Contract Details Notice
Award

13 May 2026 at 12:35

UK6 - Contract Award Notice
Tender

21 Jan 2026 at 19:05

UK4 - Tender Notice
Summary of the contracting process

Surrey Heath Borough Council procured combined cleaning and security services for the shopping centre in Camberley town centre, Surrey. The requirement covers both routine cleaning and security provision as a single integrated service. It is classified as services, with the relevant areas being security services and cleaning services. The council required one service provider to deliver the whole requirement. The arrangement does not permit subcontracting or the use of subcontractors, so the lead supplier must be able to provide both service elements directly. The work is focused on the town-centre shopping centre rather than a wider borough-wide service. This is relevant to businesses that combine commercial cleaning and security operations or can deliver both disciplines through their own workforce.

The procurement is complete and was awarded to Q3 Services Group Limited, with an award made on 13 May 2026. The contract was signed on 24 July 2026 and is active. Its value is £4,522,426 excluding VAT, or £5,426,911.20 including VAT. The contract runs from 26 July 2026 to 25 July 2029, with renewal periods of up to two years and a maximum extent date of 25 July 2031. The open procedure used a competitive flexible process. Evaluation comprised 40% price and 60% quality, including procurement and quality questionnaires, a price schedule, and presentations with questions and answers for shortlisted bids. Twelve bids were received, with one reaching the final stage.

This award demonstrates demand from Surrey Heath Borough Council for an integrated shopping-centre operation combining cleaning and security, delivered directly by one provider. A credible competitor for a future requirement would therefore need the operational capacity, management systems and workforce to run both disciplines without subcontracting. The evaluation places greater emphasis on quality than price, so bidders would need to evidence reliable service delivery, suitable staffing, supervision, response arrangements and clear quality controls, alongside competitive pricing. The final-stage process also shows the importance of presenting the proposed solution and answering detailed questions. The opportunity was suitable for SMEs, indicating that a well-organised specialist or combined-services business could compete if it can demonstrate sufficient capacity for the complete requirement.

How relevant is this notice?

Notice Information

Notice Title

Shopping Centre Cleaning and Security Services

Notice Description

Shopping Centre combined Cleaning and Security Services in the town centre of Camberley Surrey. The requirement is to be fulfilled by one Service Provider only, without any use of sub-contractors or sub-contracting.

Lot Information

Lot 1

Renewal: Period or periods of up to 2 years

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-060bb0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/076898-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

90 - Sewage, refuse, cleaning and environmental services

CPV Codes

79710000 - Security services

90910000 - Cleaning services

Notice Value(s)

Tender Value
£3,750,000 £1M-£10M
Lots Value
£3,750,000 £1M-£10M
Awards Value
£4,522,426 £1M-£10M
Contracts Value
£4,522,426 £1M-£10M

Notice Dates

Publication Date
12 Aug 20262 weeks ago
Submission Deadline
4 Mar 2026Expired
Future Notice Date
Not specified
Award Date
13 May 20263 months ago
Contract Period
26 Jul 2026 - 25 Jul 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Surrey Heath Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CAMBERLEY
Postcode
GU15 3HD
Postcode Area
Guildford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
TLJ25 West Surrey
Local Authority
Surrey Heath
Electoral Ward
Town
Westminster Constituency
Surrey Heath

Supplier Information

Number of Suppliers
1
Supplier Name

Q3 Services Group Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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