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UKG TELESTAFF CLOUD (SaaS)

West Midlands Fire and Rescue Authority

This public procurement record has 3 releases in its history.

Award

19 Feb 2026 at 17:26

UK7 - Contract Details Notice
Award

23 Jan 2026 at 10:09

UK6 - Contract Award Notice
Award

23 Jan 2026 at 09:14

UK5 - Transparency Notice
Summary of the contracting process

The West Midlands Fire and Rescue Authority has awarded a contract for the provision of the UKG Telestaff Cloud, an automated scheduling system designed for managing shift rotations and notifying firefighters of available shifts. This procurement, categorized under time accounting or human resources software, is valued at £224,601.32 gross (£187,167.77 net) and runs from 20 February 2026 to 19 February 2029. The award notice was published on 19 February 2026, marking the completion stage of the procurement, following a direct award to UKG Technology Limited, owing to compatibility considerations with existing services. The procurement was initiated under the legal framework of the UK Public General Act 2023, 54.

As the procurement process has employed a direct award method, opportunities for business growth are particularly relevant for firms with existing capabilities that align with UKG's standards for software interoperability and support. Companies proficient in providing human resources software solutions, particularly those focusing on scheduling systems, would find these contracts suitable for leveraging technological skills to meet the specialised needs of emergency services. The renewal aspect underscores the importance of consistency in service delivery and the competitive advantage of suppliers already integrated within similar frameworks.

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Notice Information

Notice Title

UKG TELESTAFF CLOUD (SaaS)

Notice Description

This notice is to notify the market of an award of contract to UKG Techology Ltd for UKG Telestaff Cloud, an automated scheduling system to manage shift scheduling and provide notifications of shift availability to Firefighters. The Authority implemented UKG Telestaff in 2023 and now has a requirement to renew the contract. The contract is for a 3 year period commencing 20 February 2026.

Procurement Information

The Authority implemented UKG's Time & Attendance SaaS including Telestaff Cloud in 2023. This contract is a renewal of the 2023 contract and (a)a change in supplier would result in the Authority receiving services that are different from, or incompatible with, the existing services and (b)the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-060ce8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/015458-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48450000 - Time accounting or human resources software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£187,167 £100K-£500K
Contracts Value
£187,167 £100K-£500K

Notice Dates

Publication Date
19 Feb 20266 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 Jan 20267 months ago
Contract Period
20 Feb 2026 - 19 Feb 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
West Midlands Fire and Rescue Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B7 4HW
Postcode Area
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Nechells
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

UKG TECHNOLOGY LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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