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Tenant Satisfaction Surveys

Ashford Borough Council

This public procurement record has 2 releases in its history.

Award

14 Apr 2026 at 12:12

UK7 - Contract Details Notice
Tender

27 Jan 2026 at 10:05

UK4 - Tender Notice
Summary of the contracting process

The procurement process undertaken by Ashford Borough Council for Tenant Satisfaction Surveys has reached the award and contract stage. Ashford Borough Council, located at International House, Dover Place, Ashford, has contracted The Leadership Factor Ltd, an SME based in Huddersfield, to deliver these services. This contract is categorized under 'Survey services' within the services industry. The procurement method was an open competition, below the threshold, allowing broader participation. The contract, with a gross value of £58,914, commenced on 30th April 2026, with completion expected by 30th April 2028, and a possible extension until 12th April 2029.

This tender presents significant opportunities for businesses specializing in survey services to expand their portfolio within the public sector. Companies adept at conducting tenant satisfaction surveys, specifically those meeting Regulator of Social Housing requirements, are well-suited for such contracts. With the primary award criteria focusing on quality and price, firms that can offer competitive pricing while maintaining high standards of quality will find growth potential in similar procurements. The open procurement model further enhances the accessibility for SMEs to compete for these contracts, thereby fostering business growth within localities such as UKJ4.

How relevant is this notice?

Notice Information

Notice Title

Tenant Satisfaction Surveys

Notice Description

Ashford Borough Council is looking to appoint a qualified supplier to deliver Tenant Satisfaction Measures (TSM) perception surveys in compliance with the Regulator of Social Housing (RSH) requirements.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-060f42
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/033701-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

Notice Value(s)

Tender Value
£65,000 Under £100K
Lots Value
£65,000 Under £100K
Awards Value
Not specified
Contracts Value
£49,095 Under £100K

Notice Dates

Publication Date
14 Apr 20264 months ago
Submission Deadline
20 Feb 2026Expired
Future Notice Date
Not specified
Award Date
14 Apr 20264 months ago
Contract Period
30 Apr 2026 - 30 Apr 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ashford Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ASHFORD
Postcode
TN23 1HU
Postcode Area
Tonbridge
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ45 Mid Kent
Delivery Location
TLJ4 Kent
Local Authority
Ashford
Electoral Ward
Victoria
Westminster Constituency
Ashford

Supplier Information

Number of Suppliers
1
Supplier Name

The Leadership Factor Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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