Tender

Tenant Satisfaction Surveys

ASHFORD BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

27 Jan 2026 at 10:05

UK4 - Tender Notice
Summary of the contracting process

Ashford Borough Council is currently in the tender stage of procuring tenant satisfaction surveys, with the process open for submission until 20th February 2026. The council seeks to engage a qualified supplier to conduct Tenant Satisfaction Measures (TSM) perception surveys in alignment with the Regulator of Social Housing's standards. This procurement is classified under survey services and is located in the UK, specifically in the UKJ4 region. The open competition method is used for this tender, with submissions managed electronically via the Delta eSourcing portal. The total contract value is estimated at £78,000, with an active lot intending to commence on 13th April 2026 and potentially extend by 12 months after 12th April 2028.

This tender presents an excellent opportunity for businesses aiming to expand their operations into public sector contracts, particularly those specialising in survey services. Small and medium-sized enterprises (SMEs) are encouraged to apply, given the tender’s suitability provisions. Businesses that excel in delivering high-quality service with a focus on price efficiency will likely align well with the procurement's award criteria, which prioritises a blend of price (30%) and quality (70%). Overall, this is a ripe opportunity for firms seeking to establish or enhance their presence within the public sector in the UK.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Tenant Satisfaction Surveys

Notice Description

Ashford Borough Council is looking to appoint a qualified supplier to deliver Tenant Satisfaction Measures (TSM) perception surveys in compliance with the Regulator of Social Housing (RSH) requirements. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.kentbusinessportal.org.uk/tenders/UK-UK-Ashford:-Survey-services./JDUHE6282K To respond to this opportunity, please click here: https://www.kentbusinessportal.org.uk/respond/JDUHE6282K

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-060f42
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/006937-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

Notice Value(s)

Tender Value
£65,000 Under £100K
Lots Value
£65,000 Under £100K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Jan 20263 weeks ago
Submission Deadline
20 Feb 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
12 Apr 2026 - 12 Apr 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ASHFORD BOROUGH COUNCIL
Contact Name
Stephanie Leonard
Contact Email
procurement.email@ashford.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
ASHFORD
Postcode
TN23 1HU
Post Town
Tonbridge
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ45 Mid Kent
Delivery Location
TLJ4 Kent
Local Authority
Ashford
Electoral Ward
Victoria
Westminster Constituency
Ashford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-060f42-2026-01-27T10:05:24Z",
    "date": "2026-01-27T10:05:24Z",
    "ocid": "ocds-h6vhtk-060f42",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PJTC-7477-RLVM",
            "name": "Ashford Borough Council",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PJTC-7477-RLVM"
            },
            "address": {
                "streetAddress": "International House,, Dover Place",
                "locality": "Ashford",
                "postalCode": "TN23 1HU",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ45"
            },
            "contactPoint": {
                "name": "Stephanie Leonard",
                "email": "procurement.email@ashford.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "publicAuthoritySubCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PJTC-7477-RLVM",
        "name": "Ashford Borough Council"
    },
    "tender": {
        "id": "ASH/25/165",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Tenant Satisfaction Surveys",
        "description": "Ashford Borough Council is looking to appoint a qualified supplier to deliver Tenant Satisfaction Measures (TSM) perception surveys in compliance with the Regulator of Social Housing (RSH) requirements. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.kentbusinessportal.org.uk/tenders/UK-UK-Ashford:-Survey-services./JDUHE6282K To respond to this opportunity, please click here: https://www.kentbusinessportal.org.uk/respond/JDUHE6282K",
        "status": "active",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79311000",
                        "description": "Survey services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKJ4",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 78000,
            "amount": 65000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Below threshold - open competition",
        "mainProcurementCategory": "services",
        "aboveThreshold": false,
        "submissionMethodDetails": "Tenders to be submitted via the Delta eSourcing portal https://www.kentbusinessportal.org.uk",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed"
        },
        "tenderPeriod": {
            "endDate": "2026-02-20T10:00:00+00:00"
        },
        "lots": [
            {
                "id": "1",
                "status": "active",
                "value": {
                    "amountGross": 78000,
                    "amount": 65000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "weightingDescription": "Price/quality",
                    "criteria": [
                        {
                            "type": "price",
                            "name": "Criterion 1",
                            "description": "30%"
                        },
                        {
                            "type": "quality",
                            "name": "Criterion 2",
                            "description": "60%"
                        },
                        {
                            "type": "quality",
                            "name": "Criterion 3",
                            "description": "10%"
                        }
                    ]
                },
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2026-04-13T00:00:00+01:00",
                    "endDate": "2028-04-12T23:59:59+01:00",
                    "maxExtentDate": "2029-04-12T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Possible 12 month extension"
                }
            }
        ],
        "documents": [
            {
                "id": "L-1009515415",
                "documentType": "biddingDocuments",
                "description": "Procurement documents can be accessed via the Delta eSourcing portal.",
                "url": "https://www.kentbusinessportal.org.uk"
            },
            {
                "id": "L-1009515416",
                "documentType": "technicalSpecifications",
                "description": "Procurement documents can be accessed via the Delta eSourcing portal.",
                "url": "https://www.kentbusinessportal.org.uk"
            },
            {
                "id": "006937-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/006937-2026",
                "datePublished": "2026-01-27T10:05:24Z",
                "format": "text/html"
            }
        ]
    },
    "language": "en"
}