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Services-Framework-Debt Collection

UNITED UTILITIES WATER LIMITED

This public procurement record has 1 release in its history.

Planning

27 Jan 2026 at 13:56

UK3 - Planned Procurement Notice
Summary of the contracting process

United Utilities Water Limited is planning a procurement process for a Debt Collection Services framework, specifically targeting household debt collection. The procurement, identified as "Services-Framework-Debt Collection," falls under the industry category of collection agency services (CPV Code 79940000) and covers the United Kingdom region, with delivery focused on UKD. Currently in the planning stage, this procurement follows a competitive flexible procedure and utilises an accelerated, open procurement method designed for the utilities sector. Interested parties have until 10th February 2026 to submit their capabilities. An engagement communication includes a pre-qualification process scheduled to potentially improve understanding in delivering the services required.

This tender provides an excellent opportunity for businesses specialising in debt collection services to expand their operations within a regulated environment. Companies with experience in recovering live debts, tracing and collecting leaver debts, or conducting field and campaign activities would be well-suited to compete. This framework agreement will allow businesses to establish and strengthen their presence in the utilities sector. To participate, businesses will need to demonstrate core competencies and provide case studies showcasing their experience in similar contracts, making it an ideal opportunity for established firms with a track record in specialist debt recovery services.

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Notice Information

Notice Title

Services-Framework-Debt Collection

Notice Description

Service Requirement - Debt Collection (Household only). The scope is for Debt Collection services for United Utilities Household Customers. Debt Collection Agencies play a part in the strategy of recovering debt in at various stages within the collections processes. Debt Collection activities at United Utilities include: - Recovery of live debt on existing customer base. - Trace and Collect on Leaver Debts. - Field visits for various campaign activity. - Campaign Activity for earlier collections. - Specialist activities e.g. Probate.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-060fba
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/007121-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK3 - Planned Procurement Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79940000 - Collection agency services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Jan 20267 months ago
Submission Deadline
10 Feb 2026Expired
Future Notice Date
28 Jan 2026Expired
Award Date
Not specified
Contract Period
1 Dec 2026 - 30 Nov 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNITED UTILITIES WATER LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GREAT SANKEY
Postcode
WA5 3LP
Postcode Area
Warrington
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD61 Warrington
Delivery Location
TLD North West (England)
Local Authority
Warrington
Electoral Ward
Great Sankey North and Whittle Hall
Westminster Constituency
Warrington South

Further Information

Notice Documents

  • https://www.find-tender.service.gov.uk/Notice/007121-2026
    27th January 2026 - Planned procurement notice on Find a Tender
  • https://www.find-tender.service.gov.uk/Notice/Attachment/A-11032
    The purpose of this PPN is to understand the capability and capacity of the Debt Collection Services market. This information will then be used to help determine United Utilities overall approach and any future strategy in relation to Debt Collection Services. Interested parties are requested to provide information on how your Company could provide part or all of the services required by completing the matrix attached. (The scope of this requirement may include but is not limited to the attached matrix:)

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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