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Customer Perception Surveys

LONDON & QUADRANT HOUSING TRUST

This public procurement record has 2 releases in its history.

Award

01 May 2026 at 13:53

UK6 - Contract Award Notice
Tender

28 Jan 2026 at 09:59

UK4 - Tender Notice
Summary of the contracting process

The London & Quadrant Housing Trust has successfully awarded a contract to BMG Research Ltd for a three-year programme of Tenant Satisfaction Measures (TSM) surveys. The procurement process was conducted using an open procedure and targeted potential suppliers experienced in market research services, specifically customer survey services. The contract, in alignment with the Regulator of Social Housing's guidelines, necessitates the management of the survey process for various resident groups and is valued at £413,305.20. The award was made final on 1st May 2026, with the contract period commencing on 29th May 2026 and concluding on 28th May 2029. The project location is based in the UK, and the initiative has proceeded from the tender stage to the contract being awarded.

This procurement presented significant business growth opportunities for market research firms, particularly those with a strong background in survey execution and analysis within the housing sector. The contract, open to participation by SMEs and conducted through a transparent open procedure, underscored the importance of quality and price competitiveness in the selection criteria — 70% quality and 30% price. Businesses involved in customer satisfaction studies and capable of delivering comprehensive, compliant, and timely survey results across diverse resident tenure groups are ideally positioned to leverage this opportunity, enhancing their portfolio within public service sectors.

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Notice Information

Notice Title

Customer Perception Surveys

Notice Description

L&Q is seeking an independent, experienced research supplier to deliver a three-year programme of Tenant Satisfaction Measures (TSM) surveys in line with the Regulator of Social Housing's requirements. The supplier will be responsible for managing the end-to-end survey process for all resident tenure groups (LCRA, LCHO and Leaseholders), ensuring results are accurate, representative, compliant, and delivered within regulatory deadlines.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-061078
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/040538-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£345,000 £100K-£500K
Lots Value
£345,000 £100K-£500K
Awards Value
£344,421 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
1 May 20263 months ago
Submission Deadline
25 Feb 2026Expired
Future Notice Date
Not specified
Award Date
1 May 20263 months ago
Contract Period
29 May 2026 - 28 May 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON & QUADRANT HOUSING TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E15 4PN
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

BMG RESEARCH LTD

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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