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Provision of a Financial Well-being and Debt Advice Service in the Borough Council of Newcastle-under-Lyme 2026 - 2029

The Borough Council of Newcastle-under-Lyme

This public procurement record has 5 releases in its history.

AwardUpdate

22 Jul 2026 at 09:01

UK6 - Contract Award Notice
Award

10 Jun 2026 at 20:22

UK6 - Contract Award Notice
TenderUpdate

15 Apr 2026 at 12:30

UK4 - Tender Notice
Tender

10 Apr 2026 at 14:21

UK4 - Tender Notice
Planning

28 Jan 2026 at 12:10

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Borough Council of Newcastle-under-Lyme procured a financial wellbeing and debt advice service for residents and communities in the borough. The requirement covers the continued delivery of advice on debt and financial wellbeing, including debt counselling or debt adjustment services. It is a public service contract delivered in Newcastle-under-Lyme and falls within financial management consultancy services (CPV 79412000). The council is the buying organisation. The service is intended to support residents in the current economic climate, with an emphasis on accessible delivery, sound advice, compliance, safeguarding, measurable outcomes and community collaboration. The requirement was suitable for small and medium-sized enterprises and voluntary, community and social enterprises.

The procurement is complete and was awarded on 9 June 2026 following an open procedure. Citizens Advice North Staffordshire was selected from one final-stage bid for the single lot, at an awarded value of £210,000. The contract runs from 1 October 2026 to 30 September 2028, with an option to extend to 30 September 2029. The original estimated value was £210,000 excluding VAT (£252,000 including VAT). Price accounted for 30% of evaluation, service model and accessibility 20%, quality of advice, compliance and safeguarding 20%, outcomes, impact and performance management 20%, and social value and community collaborative working 10%. Bids were due by 8 May 2026, enquiries by 1 May 2026, and the award decision was due by 15 June 2026. Payments are quarterly in arrears.

This award shows established council demand for a specialist advice provider able to deliver debt and financial wellbeing support at borough level. A credible future competitor would need Financial Conduct Authority authorisation and regulation for debt counselling or debt adjustment, together with debt advisers whose qualifications and certifications meet Money and Pensions Service standards. Operational strength would also be important: an accessible service model, reliable advice quality, robust compliance and safeguarding, clear outcome measurement, performance management and effective community collaboration. Suppliers should be able to demonstrate social value alongside frontline advice delivery, work confidently with residents experiencing financial difficulty, and maintain the governance and professional capacity needed for a council-funded service.

How relevant is this notice?

Notice Information

Notice Title

Provision of a Financial Well-being and Debt Advice Service in the Borough Council of Newcastle-under-Lyme 2026 - 2029

Notice Description

The Borough Council of Newcastle-under-Lyme is seeking an experienced provider to continue the delivery of a Financial Well-Being and Debt Advice Service. This service remains a priority for the Council particularly in the current economic climate.

Lot Information

Lot 1

Renewal: Option for the Borough Council of Newcastle-under-Lyme to extend by one additional year post LGR.

Planning Information

Initial expression of interest, followed by one to one meetings with interested parties on Tuesday 10th March 2026, to assess their interest, explore options prior to finalising the specification of requirements and publishing the tender notice.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0610ce
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/068951-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79412000 - Financial management consultancy services

Notice Value(s)

Tender Value
£210,000 £100K-£500K
Lots Value
£210,000 £100K-£500K
Awards Value
£210,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jul 20262 months ago
Submission Deadline
8 May 2026Expired
Future Notice Date
20 Mar 2026Expired
Award Date
9 Jun 20264 months ago
Contract Period
1 Oct 2026 - 30 Sep 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Borough Council of Newcastle-under-Lyme
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE-UNDER-LYME
Postcode
ST5 1BL
Postcode Area
Stoke-on-Trent
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG24 Staffordshire CC
Delivery Location
Not specified
Local Authority
Newcastle-under-Lyme
Electoral Ward
Town
Westminster Constituency
Newcastle-under-Lyme

Supplier Information

Number of Suppliers
1
Supplier Name

Staffordshire North and Stoke-on-Trent Citizens Advice Bureaux

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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