Award

The Provision of a Technology Enabled Care (TEC) Monitoring Service

BRIDGEND COUNTY BOROUGH COUNCIL

This public procurement record has 2 releases in its history.

Award

14 Apr 2026 at 13:54

Tender

28 Jan 2026 at 16:43

Summary of the contracting process

Bridgend County Borough Council has completed the tendering process for The Provision of a Technology Enabled Care (TEC) Monitoring Service, focusing on delivering an uninterrupted, high-quality service for receiving and responding to calls or alerts raised by TEC Equipment or individuals. Operating round the clock, the service aims to support independent living in Bridgend, under Welsh devolved regulations. The winner, Galw Gofal / Conwy County Borough Council, will begin the contract on 1 July 2026, with an option for extension upon funding approval, lasting initially until 30 June 2029, and possibly extending until 2032. The procurement, conducted under an open procedure and classified under alarm-monitoring and social work services, includes a standstill period concluding on 24 April 2026.

This tender creates substantial opportunities for businesses in the social care sector, particularly those specialising in alarm-monitoring and care services. Firms with expertise in providing technology-enabled care solutions can benefit from aligning with Bridgend's vision of supporting vulnerable individuals' independence. The contract, valued at £743,400 with potential extensions, is particularly appealing for large-scale providers with experience in social work. SMEs also had competitive opportunities during the bidding process, illustrating the Council's commitment to inclusivity in public procurement. The contract's open nature and accelerated procedure make it a viable growth avenue for businesses ready to deliver robust service offerings and technical evaluations.

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Notice Title

The Provision of a Technology Enabled Care (TEC) Monitoring Service

Notice Description

Bridgend County Borough Council wishes to award a contract that has been tendered for a Technology Enabled Care (TEC) Monitoring Service, This contract will be delivering a high quality TEC Monitoring Service, which will operate on a twenty-four hours a day, seven days a week basis, to receive calls/alerts raised by TEC Equipment, or activated by Individuals, and to provide an appropriate response. Bridgend County Borough Council is committed to further developing Technology Enabled Care as part of its continued approach to supporting people to live independently, in their own homes for longer, and this Service will support and facilitate this work and preventative approach to supporting individuals within Bridgend County Borough.

Lot Information

Lot 1

Renewal: With the Option for the Council to extend for a further period of up to 36 months up to 30th June 2032 subject to funding

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06114c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/033832-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services


CPV Codes

79711000 - Alarm-monitoring services

85300000 - Social work and related services

Notice Value(s)

Tender Value
£798,000 £500K-£1M
Lots Value
£798,000 £500K-£1M
Awards Value
£743,400 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
14 Apr 20261 weeks ago
Submission Deadline
26 Feb 2026Expired
Future Notice Date
Not specified
Award Date
9 Apr 20262 weeks ago
Contract Period
30 Jun 2026 - 30 Jun 2029 3-4 years
Recurrence
2028-12-01

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
BRIDGEND COUNTY BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRIDGEND
Postcode
CF31 4WB
Post Town
Cardiff
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL51 Central Valleys and Bridgend
Delivery Location
TLL17 Bridgend and Neath Port Talbot

Local Authority
Bridgend
Electoral Ward
Bridgend Central
Westminster Constituency
Bridgend

Supplier Information

Number of Suppliers
1
Supplier Name

GALW GOFAL / CONWY COUNTY BOROUGH COUNCIL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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