Award

Microsoft Unified Performance Support

THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)

This public procurement record has 1 release in its history.

Award

29 Jan 2026 at 16:10

Summary of the contracting process

The Common Services Agency, also known as NHS National Services Scotland, has undertaken a public procurement process titled "Microsoft Unified Performance Support." This contract, part of the IT services industry category, was awarded as a call-off contract under the Software Value Added Reseller framework agreement to provide ongoing support for the National M365 Tenant, specifically for NHS Scotland. The procurement process was conducted without prior publication of a call for competition, falling outside the typical directive scope, and targeted suppliers capable of offering IT support and additional professional services. Microsoft is the awarded supplier for this contract, which was completed on 29th January 2026. The service support is located in the UKM region, with its operational address in Edinburgh.

The awarded contract to Microsoft represents a significant opportunity for large businesses specializing in IT services, consulting, software development, and professional service support. While the award has been made, businesses that can offer complementary services or engage in subcontracting arrangements may find growth opportunities by associating with such a high-profile partner as Microsoft. Particularly, businesses with expertise in IT service delivery and management in healthcare settings could benefit from staying informed about future opportunities that align with national IT frameworks and agreements like this one with NHS Scotland.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Microsoft Unified Performance Support

Notice Description

Microsoft Unified Performance Support (UPS). Awarded as a Call off contract under the Software Value Added Reseller framework agreement. Microsoft Unified Support was agreed through all relevant national M365 Governance bodies. The UPS contract is supplementary to the main M365 Enterprise Agreement. In provision of ongoing support of the National M365 Tenant and additional professional services from Microsoft to NHS Scotland.

Lot Information

Lot 1

Microsoft Unified Performance Support (UPS). Awarded as a Call off contract under the Software Value Added Reseller framework agreement. Microsoft Unified Support was agreed through all relevant national M365 Governance bodies. The UPS contract is supplementary to the main M365 Enterprise Agreement. In provision of ongoing support of the National M365 Tenant and additional professional services from Microsoft to NHS Scotland.

Procurement Information

This is a call off from the Software VAR framework.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-061257
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/008184-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£8,418,435 £1M-£10M

Notice Dates

Publication Date
29 Jan 20263 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
8 Jun 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)
Contact Name
Not specified
Contact Email
nss.itprocurement@nhs.scot
Contact Phone
+44 1312756000

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland

Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

MICROSOFT

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-061257-2026-01-29T16:10:32Z",
    "date": "2026-01-29T16:10:32Z",
    "ocid": "ocds-h6vhtk-061257",
    "description": "(SC Ref:822000)",
    "initiationType": "tender",
    "tender": {
        "id": "NP501624d",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Microsoft Unified Performance Support",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "mainProcurementCategory": "services",
        "description": "Microsoft Unified Performance Support (UPS). Awarded as a Call off contract under the Software Value Added Reseller framework agreement. Microsoft Unified Support was agreed through all relevant national M365 Governance bodies. The UPS contract is supplementary to the main M365 Enterprise Agreement. In provision of ongoing support of the National M365 Tenant and additional professional services from Microsoft to NHS Scotland.",
        "lots": [
            {
                "id": "1",
                "description": "Microsoft Unified Performance Support (UPS). Awarded as a Call off contract under the Software Value Added Reseller framework agreement. Microsoft Unified Support was agreed through all relevant national M365 Governance bodies. The UPS contract is supplementary to the main M365 Enterprise Agreement. In provision of ongoing support of the National M365 Tenant and additional professional services from Microsoft to NHS Scotland.",
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "price"
                        }
                    ]
                },
                "hasOptions": false,
                "status": "cancelled"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "72000000",
                        "description": "IT services: consulting, software development, Internet and support"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKM"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "limited",
        "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
        "coveredBy": [
            "GPA"
        ],
        "procurementMethodRationaleClassifications": [
            {
                "id": "D_OUTSIDE_SCOPE",
                "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
                "description": "The procurement falls outside the scope of application of the directive"
            }
        ],
        "procurementMethodRationale": "This is a call off from the Software VAR framework."
    },
    "awards": [
        {
            "id": "008184-2026-NP501624d-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-173034",
                    "name": "Microsoft"
                }
            ]
        }
    ],
    "parties": [
        {
            "id": "GB-FTS-115937",
            "name": "The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)",
            "identifier": {
                "legalName": "The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)"
            },
            "address": {
                "streetAddress": "1 South Gyle Crescent",
                "locality": "Edinburgh",
                "region": "UKM",
                "postalCode": "EH12 9EB",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 1312756000",
                "email": "NSS.ITProcurement@nhs.scot"
            },
            "roles": [
                "buyer",
                "centralPurchasingBody"
            ],
            "details": {
                "url": "http://www.nss.nhs.scot/browse/procurement-and-logistics",
                "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883",
                "classifications": [
                    {
                        "id": "BODY_PUBLIC",
                        "scheme": "TED_CA_TYPE",
                        "description": "Body governed by public law"
                    },
                    {
                        "id": "07",
                        "scheme": "COFOG",
                        "description": "Health"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-173034",
            "name": "Microsoft",
            "identifier": {
                "legalName": "Microsoft"
            },
            "address": {
                "streetAddress": "2-4 Waterloo Place",
                "locality": "Edinburgh",
                "region": "UK",
                "postalCode": "EH1 3EG",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        },
        {
            "id": "GB-FTS-173035",
            "name": "Sheriff Court House",
            "identifier": {
                "legalName": "Sheriff Court House"
            },
            "address": {
                "streetAddress": "Chambers Street",
                "locality": "Edinburgh",
                "postalCode": "EH1 1DL",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-115937",
        "name": "The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)"
    },
    "contracts": [
        {
            "id": "008184-2026-NP501624d-1",
            "awardID": "008184-2026-NP501624d-1",
            "status": "active",
            "value": {
                "amount": 8418435,
                "currency": "GBP"
            },
            "dateSigned": "2024-06-09T00:00:00+01:00"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 1
            },
            {
                "id": "2",
                "measure": "smeBids",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "3",
                "measure": "foreignBidsFromEU",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "4",
                "measure": "foreignBidsFromNonEU",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "5",
                "measure": "electronicBids",
                "relatedLot": "1",
                "value": 1
            }
        ]
    },
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000822000"
        }
    ],
    "language": "en"
}