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Community Support Service NHS Norfolk and Waveney Integrated Care Board

NHS NORFOLK AND WAVENEY INTEGRATED CARE BOARD

This public procurement record has 1 release in its history.

Tender

04 Feb 2026 at 16:14

UK4 - Tender Notice
Summary of the contracting process

The NHS Norfolk and Waveney Integrated Care Board is seeking competitive bids for the provision of a Community Support Service, a tender categorised under social services and home-help services. This procurement falls under an open procedure and is currently in the tender stage. Located in Norfolk and Waveney, the service aims to provide rapid response support to individuals, particularly the elderly and those with long-term conditions. Key deadlines include the tender period ending on 9th March 2026, with an anticipated award by 1st June 2026. The contract period begins on 1st October 2026 and may last up to three years if extensions are exercised. The service contract is valued at approximately £897,500 for two years, with potential yearly increments based on demand.

This tender presents substantial opportunities for businesses specialising in community and social support services, particularly those experienced in working with elderly populations and local community integration. Companies well-versed in delivering rapid-response services and navigating social care landscapes will find this opportunity conducive to growth. Participating in this tender could lead to long-term collaboration with the NHS Norfolk and Waveney Integrated Care Board, paving the way for future opportunities and an enhanced reputation in the public health domain. Detailed procurement documents and criteria are available, providing clarity on quality and technical evaluations to guide interested bidders in tailoring their proposals accordingly.

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Notice Information

Notice Title

Community Support Service NHS Norfolk and Waveney Integrated Care Board

Notice Description

NHS Norfolk and Waveney Integrated Care Board seeks competitive bids for the Provision of a Community Support Service. Norfolk and Waveney Community Support Service (NWCSS) provides a single point of access to rapid response short-term, informal support to individuals in the community, particularly those being discharged from hospitals and those needing assistance to remain safe at home. The service primarily supports elderly individuals (aged 70 years and older), especially those living alone, who have a long-term condition and those from our Core20 communities. The key functions of NWCSS include: * Welfare checks * Support with daily activities to promote recovery/independence and improved health outcomes - Food shopping support/food bank support, support for light household jobs, medication support, equipment collection/delivery. * Wellbeing and loneliness - connection to community services/groups, * Support to access services - housing, adaptations, financial, digital literacy. * Onward referrals, and where possible ensuring a warm handover, to community services for individuals requiring further support beyond the initial intervention period. The new service is expected to support 1,800 to 2,000 referrals per year and aligns with the move towards neighbourhood health services that will deliver more care at home or closer to home, improve people's access, experience and outcomes, and ensure the sustainability of health and social care delivery. Norfolk and Waveney Integrated Care Board is looking to ensure continued delivery of a Community Support Service across Norfolk and Waveney to provide rapid access (within one working day) to short term informal support to help avoid admission/readmission or support safe timely discharge from hospital. The contract will be for a period of 2 years with the option to extend for up to an additional 1 year. The annual contract value will be circa PS448,700 with 2 year contract value circa PS897,500 and a 3 year contract value of circa PS1,346,200. At the discretion of NHS Norfolk and Waveney ICB and depending on demand, client need and financial availability, up to an additional PS100,000 may be awarded per financial year of the contract award, in response to this tender opportunity. This is not a guaranteed available sum and should not be factored into financial planning for the service. To apply for this opportunity please respond via https://health-family.force.com/s/Welcome. You can search for the opportunity by entering the following contract ref C402946.

Lot Information

Lot 1

Renewal: The contract is for a period of 2 years with the option to extend for up to an additional 1 year. The annual contract value will be circa PS448,700 with 2 year contract value circa PS897,500 and a 3 year contract value of circa PS1,346,200. At the discretion of NHS Norfolk and Waveney ICB and depending on demand, client need and financial availability, up to an additional PS100,000 may be awarded per financial year of the contract award, in response to this tender opportunity. This is not a guaranteed available sum and should not be factored into financial planning for the service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-064759
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/010154-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

85320000 - Social services

98513310 - Home-help services

Notice Value(s)

Tender Value
£1,646,100 £1M-£10M
Lots Value
£1,646,100 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Feb 20268 months ago
Submission Deadline
9 Mar 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Oct 2026 - 30 Sep 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS NORFOLK AND WAVENEY INTEGRATED CARE BOARD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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