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Lambeth Housing Management Resident Satisfaction Surveys 2026 - 2029

London Borough of Lambeth

This public procurement record has 6 releases in its history.

Award

17 Jul 2026 at 16:12

UK7 - Contract Details Notice
Award

06 Jul 2026 at 12:42

UK6 - Contract Award Notice
TenderUpdate

12 Mar 2026 at 15:12

UK4 - Tender Notice
Tender

19 Feb 2026 at 10:06

UK4 - Tender Notice
PlanningUpdate

18 Feb 2026 at 14:20

UK1 - Pipeline Notice
Planning

05 Feb 2026 at 10:31

UK1 - Pipeline Notice
Summary of the contracting process

London Borough of Lambeth commissioned a resident satisfaction survey programme for its housing management service. The work comprises three surveys carried out for Lambeth, providing intelligence to inform policy, decision-making and performance management across the organisation. It covers customer satisfaction surveying, surveying services and performance review services. Delivery is for the London Borough of Lambeth and relates to its housing management residents. The requirement is a public-sector research and insight service rather than construction, housing repairs or general property management. Suppliers would need to provide structured resident research capable of producing reliable evidence about satisfaction and service performance, with outputs that can support organisational decisions and ongoing performance monitoring.

The procurement is complete and was awarded through an open procedure. Five bids were received and one reached the final stage. Kwest Research Limited was awarded the contract on 3 July 2026 for £162,245.16 excluding VAT, or £194,694.19 including VAT. The contract was signed on 17 July 2026 and runs from 27 July 2026 to 31 March 2029. The original estimated value was £282,000 excluding VAT, or £338,400 including VAT. Evaluation allocated 60% to price and 40% to quality: fieldwork and sampling methodology 10%, quality assurance 10%, reporting and analysis 10%, project-management skills and knowledge 5%, and business continuity 5%. The requirement is identified as recurring.

This award is commercially relevant to market-research agencies and specialist social or public-sector insight providers experienced in resident satisfaction surveys. Credible competitors would need to demonstrate robust fieldwork and sampling methodology, dependable quality-assurance controls, and the ability to analyse findings and present useful reports to a housing-management client. Strong project management, including relevant skills and knowledge, is important, as is business continuity: suppliers must be able to maintain delivery across a multi-survey programme. The evaluation gave greater weight to price than any individual quality area, so bidders would need a competitive and transparent pricing model alongside sound technical methods. The successful supplier is an SME, indicating that the requirement can be delivered by a suitably capable smaller research business.

How relevant is this notice?

Notice Information

Notice Title

Lambeth Housing Management Resident Satisfaction Surveys 2026 - 2029

Notice Description

Provision of Resident satisfaction surveys to be carried out from July 2026 until March 2029. The programme of research comprises three surveys which, taken together, provide intelligence that will inform policy, decision making, and performance management across the business.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06488f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/067957-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

71355000 - Surveying services

79313000 - Performance review services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£282,000 £100K-£500K
Lots Value
£282,000 £100K-£500K
Awards Value
£162,245 £100K-£500K
Contracts Value
£162,245 £100K-£500K

Notice Dates

Publication Date
17 Jul 20261 months ago
Submission Deadline
23 Mar 2026Expired
Future Notice Date
18 Feb 2026Expired
Award Date
3 Jul 20261 months ago
Contract Period
27 Jul 2026 - 1 Apr 2029 2-3 years
Recurrence
2029-01-08

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Lambeth
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW2 1RW
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Brixton Acre Lane
Westminster Constituency
Clapham and Brixton Hill

Supplier Information

Number of Suppliers
1
Supplier Name

Kwest Research Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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