This public procurement record has 6 releases in its history.

Award

17 Jul 2026 at 15:12

Award

06 Jul 2026 at 11:42

TenderUpdate

12 Mar 2026 at 15:12

Tender

19 Feb 2026 at 10:06

PlanningUpdate

18 Feb 2026 at 14:20

Planning

05 Feb 2026 at 10:31

Summary of the contracting process

The London Borough of Lambeth has completed the procurement process for the "Lambeth Housing Management Resident Satisfaction Surveys 2026 - 2029." This contract focuses on providing resident satisfaction surveys which will be conducted between July 2026 and March 2029. The surveys are designed to gather intelligence for policy-making, decision-making, and performance management. The purchasing authority is Lambeth Local Government, located at Lambeth Town Hall, London. The procurement used an open procedure as per the legal framework outlined in the UKPGA 2023/54. Key dates in the procurement included the award on 3rd July 2026 and contract signing on 17th July 2026. This contract falls within the industry category of services.

Businesses specialising in customer satisfaction surveys, performance review services, and surveying could find opportunities for growth by engaging in similar tenders. The contract valued at GBP 194,694.19 was awarded to Kwest Research Limited, a Manchester-based SME, illustrating that smaller enterprises with relevant expertise and a strategic approach have the potential to successfully compete. The award criteria were largely based on pricing, fieldwork and sampling methodology, quality assurance, and business continuity, which suggests that businesses with a strong focus on quality and competitive pricing have an edge in securing similar contracts.

How relevant is this notice?

Notice Title

Lambeth Housing Management Resident Satisfaction Surveys 2026 - 2029

Notice Description

Provision of Resident satisfaction surveys to be carried out from July 2026 until March 2029. The programme of research comprises three surveys which, taken together, provide intelligence that will inform policy, decision making, and performance management across the business.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06488f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/067957-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

71355000 - Surveying services

79313000 - Performance review services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£282,000 £100K-£500K
Lots Value
£282,000 £100K-£500K
Awards Value
£162,245 £100K-£500K
Contracts Value
£162,245 £100K-£500K

Notice Dates

Publication Date
17 Jul 20264 days ago
Submission Deadline
23 Mar 2026Expired
Future Notice Date
18 Feb 2026Expired
Award Date
3 Jul 20262 weeks ago
Contract Period
27 Jul 2026 - 31 Mar 2029 2-3 years
Recurrence
2029-01-08

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF LAMBETH
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW2 1RW
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified

Local Authority
Lambeth
Electoral Ward
Brixton Acre Lane
Westminster Constituency
Clapham and Brixton Hill

Supplier Information

Number of Suppliers
1
Supplier Name

KWEST RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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