Provision of Broker Services for Medical Insurance Scheme for CBS staff - BHC Kigali

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    "date": "2026-05-21T16:23:08+01:00",
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    "parties": [
        {
            "id": "GB-PPON-PXRR-8771-PHVX",
            "name": "Foreign, Commonwealth and Development Office",
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                "scheme": "GB-PPON",
                "id": "PXRR-8771-PHVX"
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            "address": {
                "streetAddress": "King Charles Street",
                "locality": "London",
                "postalCode": "SW1A 2AH",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI32"
            },
            "contactPoint": {
                "name": "Goitse Mlangeni",
                "email": "Goitse.Mlangeni@fcdo.gov.uk"
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            {
                "id": "engagement",
                "type": "engagement",
                "description": "The Authority wishes to undertake Preliminary Market Engagement (PME) in a proportionate and transparent manner to help refine the upcoming procurement for Medical Aid Brokerage Services for the British High Commission Kigali. The purpose of this engagement is to gather market insight, test deliverability of the draft requirements, and ensure the specification, KPIs, Conditions of Participation, and commercial approach are suitable, realistic, and attractive to the market. The PME aims to: Understand brokerage capabilities for Rwanda-based employee populations (benefit design advisory, market testing, placements with insurers/medical schemes, renewal strategy). Explore service models (local brokerage, regional hubs, global networks) and fee structures (fixed fee, capped fee, success-linked, hybrid). Validate compliance, governance and data protection approaches (including handling of personal/health data and local regulatory requirements). Test approaches to member servicing (onboarding, helpdesk, claims escalation), provider network stewardship, and reporting/analytics. This engagement is conducted under PA23 s.16 to help prepare the procurement and will be managed to avoid unfair advantage or distortion of competition. Registration Instructions Register on portal - Express Interest - Download Pack - Submit questionnaire by deadline. Disclaimer This engagement is not a call for competition. Participation is optional, not evaluated, and does not affect eligibility to bid. Participation will not affect the ability of suppliers to compete in any future procurement. PME Questionnaire Pack Suppliers are requested to answer the following questions: 1. Organisation legal name, registration number, and Kigali presence. 2. Broker/intermediary licence details under BNR. 3. Experience delivering medical aid brokerage in Rwanda. 4. Service delivery model for member support and renewals. 5. Data protection and information security controls. 6. Commission model transparency (non-binding). 7. Operational risks and market constraints. 8. Conflicts of interest declaration.",
                "dueDate": "2026-02-13T23:59:59+00:00",
                "status": "scheduled"
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        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
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        "title": "Provision of Broker Services for Medical Insurance Scheme for CBS staff - BHC Kigali",
        "description": "The purpose of this tender is to appoint a single medical insurance broker in Kigali, Rwanda to provide brokerage services for the British High Commission (BHC) medical insurance scheme for its country-based staff and their eligible dependants. The appointed broker will be responsible for sourcing appropriate medical insurance solutions, advising on market options, supporting procurement of the insurance provider, and managing the medical insurance contract. This includes claims support, provider network oversight, reporting, and ongoing member support. The services must align with organisational requirements, applicable local regulations, and value-for-money principles. The contract will be for an initial period of three (3) years, with the option to extend for a further period of up to one (1) years, subject to satisfactory performance.",
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                        "scheme": "CPV",
                        "id": "66512200",
                        "description": "Health insurance services"
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                        "region": "RW",
                        "country": "RW",
                        "countryName": "Rwanda"
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                    {
                        "region": "RW",
                        "country": "RW",
                        "countryName": "Rwanda"
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                    {
                        "region": "RW",
                        "country": "RW",
                        "countryName": "Rwanda"
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                    {
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                        "country": "RW",
                        "countryName": "Rwanda"
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                        "country": "RW",
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            "amount": 338035,
            "currency": "GBP"
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                    "startDate": "2026-12-01T00:00:00+00:00",
                    "endDate": "2029-11-30T23:59:59+00:00",
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                "hasRenewal": true,
                "status": "active",
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                            "name": "Technical Criteria",
                            "description": "The Technical evaluation will assess the bidder's ability to deliver high-quality medical aid insurance brokerage services in line with the Statement of Requirements. The following sub-criteria will be applied: T1 - Service Delivery and Methodology (25%) Assessment of the bidder's proposed approach to delivering the full scope of brokerage services, including contract management, customer service, and administrative processes. T2 - Data Protection, Risk and Business Continuity (5%) Evaluation of the bidder's approach to managing risks, protecting personal data, and ensuring operational continuity. T3 - Healthcare Network Coverage and Accessibility (10%) Assessment of the bidder's ability to provide access to a comprehensive and geographically appropriate healthcare network. T4 - Communication and Stakeholder Engagement (10%) Evaluation of the bidder's communication strategy for engaging with the Authority and beneficiaries throughout the contract lifecycle. T5 - Performance Management and Continuous Improvement (5%) Assessment of systems for monitoring service delivery, managing performance against KPIs, and implementing improvements. T6 - Resourcing and Organisational Capability (15%) Evaluation of the proposed team structure, resources, and organisational capacity to deliver the services. Technical responses will be scored using a structured scoring methodology (0-4 scale), reflecting the level of confidence in the bidder's ability to meet the requirements.",
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                        {
                            "type": "cost",
                            "name": "Commercial Criteria",
                            "description": "The Commercial evaluation will assess the transparency, competitiveness, and value for money of the bidder's commercial proposal within a commission-based model. C1 - Commission Transparency and Value for Money (30%) Assessment of the bidder's proposed commission structure, including: Full disclosure of commission rates and payment arrangements; Absence of hidden fees or undisclosed incentives; Alignment of remuneration with service performance and client outcomes; Market competitiveness and reasonableness of commission levels. The Authority will evaluate how the proposed commercial model delivers value for money over the contract duration, ensuring transparency and compliance with procurement principles.",
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                            "type": "quality",
                            "name": "Technical Criteria",
                            "description": "The Technical evaluation will assess the bidder's ability to deliver high-quality medical aid insurance brokerage services in line with the Statement of Requirements. The following sub-criteria will be applied: T1 - Service Delivery and Methodology (25%) Assessment of the bidder's proposed approach to delivering the full scope of brokerage services, including contract management, customer service, and administrative processes. T2 - Data Protection, Risk and Business Continuity (5%) Evaluation of the bidder's approach to managing risks, protecting personal data, and ensuring operational continuity. T3 - Healthcare Network Coverage and Accessibility (10%) Assessment of the bidder's ability to provide access to a comprehensive and geographically appropriate healthcare network. T4 - Communication and Stakeholder Engagement (10%) Evaluation of the bidder's communication strategy for engaging with the Authority and beneficiaries throughout the contract lifecycle. T5 - Performance Management and Continuous Improvement (5%) Assessment of systems for monitoring service delivery, managing performance against KPIs, and implementing improvements. T6 - Resourcing and Organisational Capability (15%) Evaluation of the proposed team structure, resources, and organisational capacity to deliver the services. Technical responses will be scored using a structured scoring methodology (0-4 scale), reflecting the level of confidence in the bidder's ability to meet the requirements.",
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                        {
                            "type": "cost",
                            "name": "Commercial Criteria",
                            "description": "The Commercial evaluation will assess the transparency, competitiveness, and value for money of the bidder's commercial proposal within a commission-based model. C1 - Commission Transparency and Value for Money (30%) Assessment of the bidder's proposed commission structure, including: Full disclosure of commission rates and payment arrangements; Absence of hidden fees or undisclosed incentives; Alignment of remuneration with service performance and client outcomes; Market competitiveness and reasonableness of commission levels. The Authority will evaluate how the proposed commercial model delivers value for money over the contract duration, ensuring transparency and compliance with procurement principles.",
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                            "type": "quality",
                            "name": "Technical Criteria",
                            "description": "The Technical evaluation will assess the bidder's ability to deliver high-quality medical aid insurance brokerage services in line with the Statement of Requirements. The following sub-criteria will be applied: T1 - Service Delivery and Methodology (25%) Assessment of the bidder's proposed approach to delivering the full scope of brokerage services, including contract management, customer service, and administrative processes. T2 - Data Protection, Risk and Business Continuity (5%) Evaluation of the bidder's approach to managing risks, protecting personal data, and ensuring operational continuity. T3 - Healthcare Network Coverage and Accessibility (10%) Assessment of the bidder's ability to provide access to a comprehensive and geographically appropriate healthcare network. T4 - Communication and Stakeholder Engagement (10%) Evaluation of the bidder's communication strategy for engaging with the Authority and beneficiaries throughout the contract lifecycle. T5 - Performance Management and Continuous Improvement (5%) Assessment of systems for monitoring service delivery, managing performance against KPIs, and implementing improvements. T6 - Resourcing and Organisational Capability (15%) Evaluation of the proposed team structure, resources, and organisational capacity to deliver the services. Technical responses will be scored using a structured scoring methodology (0-4 scale), reflecting the level of confidence in the bidder's ability to meet the requirements.",
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                "renewal": {
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        "communication": {
            "futureNoticeDate": "2026-02-24T23:59:59+00:00"
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        "status": "active",
        "procurementMethod": "open",
        "procurementMethodDetails": "Competitive flexible procedure",
        "procedure": {
            "features": "The Competitive Flexible Procedure will be conducted as follows: Invitation to Tender - Submission of initial tenders to ensure that they satisfy FCDOs requirements, are affordable and manage risks appropriately. Publication of ITT and tender documents via the FCDO e-sourcing portal (Jaggaer). Brokers submit a single-stage written Tender, including: * Conditions of Participation (pass/fail); * Technical Response. * Commercial Response (commission structure and pricing transparency). Evaluation - Tenders will be evaluated against the published award criteria: Technical Quality - 70% Commercial (Commission Transparency & Value) - 30% Only compliant bids meeting all Conditions of Participation will be evaluated. Post tender clarification - if required - post-tender clarification for the purposes of verifying the content of final tenders. Best and Final Offer (BAFO) - if required - The Authority reserves the right to invite one or more bidders to submit a Best and Final Offer (BAFO). BAFO may be used to clarify or improve service delivery proposals or commission transparency. Participation in BAFO is at the Authority's discretion and will be conducted transparently and equally. Preferred supplier - this stage will be used to develop and finalise the final contract with the most advantageous tenderer. Contract Award - Contract award will be made to the Most Advantageous Tender (MAT) following evaluation and (where applicable) BAFO. A mandatory standstill period will apply prior to contract signature. The Authority reserves the right to conclude the procurement without invoking BAFO where it is satisfied that the Stage 1 evaluation identifies the MAT."
        },
        "submissionMethodDetails": "https://fco.bravosolution.co.uk",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
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        "tenderPeriod": {
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        "awardPeriod": {
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                "id": "conflictOfInterest",
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