Award

Manage Engine ServiceDesk Plus April 2025

NHS ENGLAND

This public procurement record has 1 release in its history.

Award

13 Feb 2026 at 15:38

UK7 - Contract Details Notice
Summary of the contracting process

NHS England, located in London, has concluded the procurement process for the renewal of ManageEngine - ServiceDesk Plus On Demand Enterprise Edition subscription, which supports 75 technicians and 2,000 nodes, under the industry category of health services. The process was managed using a direct procurement method below the threshold, indicating that it was completed without competition. The contract was awarded to Bytes Software Services Limited, based in Surrey, on 27th April 2025, and it is active from 27th April 2025 to 26th April 2026. This procurement process has transitioned from the tender stage to awarding and contract signing, with its details released on 13th February 2026.

Although the procurement method was direct and without competition, this contract presents substantial opportunities for businesses specialising in health-related services and software solutions to engage with major public sector bodies like NHS England. Large businesses with expertise in IT solutions and those geared towards enhancing healthcare management systems could leverage such contracts akin to this renewal deal managed by Bytes Software Services Limited. With NHS England being a central government public authority, businesses capable of providing scalable service desk and IT management systems could find significant growth potential in similar engagement opportunities.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Manage Engine ServiceDesk Plus April 2025

Notice Description

Renewal of ManageEngine - ServiceDesk Plus On Demand Enterprise Edition subscription for 75 technicians and 2,000 nodes.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-065436
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/013546-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£24,157 Under £100K

Notice Dates

Publication Date
13 Feb 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
26 Apr 202510 months ago
Contract Period
26 Apr 2025 - 26 Apr 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Not specified
Contact Email
england.commercialqueries@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

BYTES SOFTWARE SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-065436-2026-02-13T15:38:59Z",
    "date": "2026-02-13T15:38:59Z",
    "ocid": "ocds-h6vhtk-065436",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PDPT-3135-BWWY",
            "name": "NHS England",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PDPT-3135-BWWY"
            },
            "address": {
                "streetAddress": "Wellington House, 133-135 Waterloo Rd",
                "locality": "London",
                "postalCode": "SE1 8UG",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI45"
            },
            "contactPoint": {
                "email": "england.commercialqueries@nhs.net"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.england.nhs.uk/",
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-174482",
            "name": "BYTES SOFTWARE SERVICES LIMITED",
            "address": {
                "streetAddress": "Bytes House, Randalls Way, Leatherhead",
                "locality": "Surrey",
                "postalCode": "KT22 7TW",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ26"
            },
            "contactPoint": {
                "email": "tenders@bytes.co.uk"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large",
                "vcse": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PDPT-3135-BWWY",
        "name": "NHS England"
    },
    "tender": {
        "id": "C369321",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Manage Engine ServiceDesk Plus April 2025",
        "description": "Renewal of ManageEngine - ServiceDesk Plus On Demand Enterprise Edition subscription for 75 technicians and 2,000 nodes.",
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Below threshold - without competition",
        "lots": [
            {
                "id": "1",
                "status": "complete"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "status": "active",
            "mainProcurementCategory": "services",
            "suppliers": [
                {
                    "id": "GB-FTS-174482",
                    "name": "BYTES SOFTWARE SERVICES LIMITED"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "85100000",
                            "description": "Health services"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "1",
            "awardID": "1",
            "title": "Manage Engine ServiceDesk Plus April 2025",
            "status": "active",
            "period": {
                "startDate": "2025-04-27T00:00:00+01:00",
                "endDate": "2026-04-26T23:59:59+01:00"
            },
            "value": {
                "amountGross": 28988.68,
                "amount": 24157.23,
                "currency": "GBP"
            },
            "aboveThreshold": false,
            "dateSigned": "2025-04-27T00:00:00+01:00",
            "documents": [
                {
                    "id": "013546-2026",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/013546-2026",
                    "datePublished": "2026-02-13T15:38:59Z",
                    "format": "text/html"
                }
            ]
        }
    ],
    "language": "en"
}